Counselor II

FBMC
, a Leavitt Group affiliate, is seeking to add new talent to its team at their client’s location, in Jacksonville, FL.

For over 40 years, FBMC’s mission has been to provide all employees with affordable, high-quality protection. The company values strong client relationships, exceptional service, and giving back to the communities it serves. FBMC’s culture is founded on integrity, teamwork, and a collective dedication to ensuring a safe and prosperous future.

The Benefit Counselor II plays a key role in helping employees feel confident and informed about their benefit choices. In this role, you will guide employees through their benefit options and enrollment process, answer questions, and ensure a smooth, positive experience all while providing outstanding customer service in a fast-paced environment.

• Educate and support employees on benefit offerings, including Medical, Dental, Vision, FSA/HSA, STD, LTD, Life Insurance, and voluntary benefits.

• Guide employees through the benefits enrollment process and address questions related to eligibility, coverage, and systems.

• Respond to inbound and outbound calls and emails with timely, accurate, and professional support.

• Accurately document employee interactions, inquiries, and resolutions.

• Stay up to date on benefit plans, policies, and new offerings.

• Deliver a positive employee experience through active listening and first-contact resolution.

• Partner with internal teams to support service quality and continuous improvement.

• Manage priorities effectively and work independently with minimal supervision.

• Strong customer service and communication skills, both verbal and written.

• Ability to clearly explain benefit information in an easy-to-understand way.

• Excellent organizational, multitasking, and problem-solving skills.

• Comfort working in a fast-paced, high-volume environment.

• Proficiency with Microsoft Office and CRM systems.

• Ability to work across multiple computer applications at once.

• Bilingual (English/Spanish) preferred.

• Active Life and Health Insurance License required.

• High school diploma or GED required, bachelor’s degree or equivalent experience preferred.

• Two (2) years of customer service experience or one (1) year of call center experience.

• One (1) year of benefits enrollment experience.

#LI-LM1