Customer Care Representative

Fields Mercedes Benz of Orange Park is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five, Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization

Responsibilities

Inbound calls:

• Scheduling Service Appointments (including valet appointments)
• Assisting with alternate transportation needs
• Answering basic service questions
• Answering basic pricing questions
• Assisting customers with parts pricing
• Assisting customers with labor pricing
• When necessary, directing customers to the correct department (Collision, Technology, Roadside Assistance, etc.)
• Coordinating recall appointments

Outbound calls:

• Perform “day after” service calls
• Call customers to schedule recalls
• Call customers to schedule declined service
• Contact customers with special parts orders

Qualifications

• Good communication skills including active listening
• Service-oriented
• Computer literate, and able to learn new software

What We Offer

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, regularly required to stand, walk, lift and talk or hear; frequently is required to reach with hands and arms;

occasionally required to sit. Prolonged periods sitting at a desk and working on a computer can stand when needed.