Customer Accounts Specialist

We are seeking a motivated, detail-oriented professional to join our Customer Accounts team. In this role spanning customer service, accounts receivable, and collections, you will deliver responsive customer support; investigate and resolve account and order discrepancies; manage outreach and follow-up on past-due balances; and process payments, credits, and adjustments with a high degree of accuracy. Success requires strong organization, the ability to prioritize in a fast-paced environment, and clear, confident communication with customers and internal partners.

Key Responsibilities

Customer Service

* Respond promptly to inquiries about shortages, damages, incorrect shipments, and order status.

* Enter, update, and modify customer orders, including changes and special requests.

* Coordinate with freight carriers and Fed Ex to investigate and resolve lost or damaged shipments.

* Issue call tags and manage return logistics end-to-end.

* Maintain accurate customer files and assist with scheduled records purges.

Collections

* Own a portfolio of accounts across current and past-due invoices.

* Conduct timely outreach (phone/email) with payment reminders, statements, and account updates.

* Verify and update customer account information to ensure data integrity.

* Record all collection activities in internal systems and tracking spreadsheets.

* Partner with customers to reconcile accounts and resolve payment discrepancies.

Accounts Receivable

* Process customer payments, including credit card transactions.

* Post cash accurately, reconcile accounts, and resolve unapplied cash.

* Issue credits and adjustments in accordance with policy and documentation requirements.

* Support month-end A/R close and maintain audit-ready records.

* Qualifications

* Previous experience in customer service, collections, or accounts receivable preferred.

The expected salary range for this position is $20/hour. The actual compensation will be determined by experience and other factors permitted by the law.

* Strong communication and problem-solving skills.

* Ability to manage multiple tasks in a fast-paced environment.

* Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn internal systems.

* Detail-oriented with strong organizational skills.

* Team player with a customer-first mindset.

* Work Environment

* Fast-paced, especially during seasonal peaks.

* Collaborative department that balances multiple responsibilities across customer service, collections, and AR.

* Regular interaction with customers, freight carriers, and internal departments.