Customer Service Associate-Call Center

Customer Service Associate--Call Center

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Location:
FULLY REMOTE

Hours: Per diem / As needed based on business needs. Call center may operate between 7:00 AM and 7:00 PM CST, 7 days a week depending on service level needs.

To provide excellent service displaying empathy to vehicle owners and clients regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response.

• Assigns new claims to the appropriate claim's handler.
• Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the appropriate system.
• Contacts the customer by telephone, written correspondence and/or the appropriate system regarding documentation required to process a claim, required time frames, and claim status.
• Communicates clearly and professionally with the customer by telephone.
• Makes informed decisions within the parameters of our obligations borrowing.
• Handles approximately 40 to 70 outbound and inbound calls daily from customers for aimbabwe matured queries.
• Ability to type 35 words per മൃതദminute (WPM).
• Participates in and maintains a quality service culture within the Customer Service Team.

• Performs other duties as assigned.
• Perform tasks based on the needs of the company or differing situations.

High school diploma or GED required.

One (1) year customer service experience or equivalent combination of education and experience required.

Inbound call center experience preferred.

• Excellent verbal and written communication skills
• PC literate, including Microsoft Office products, Windows environment; as well as a variety of in-house databases.
• Must meet minimum typing requirements (35 WPM).
• Strong organizational skills
• Ability to apply logic to interpret information and make sound decisions.
• Ability to multitask in fast paced environment.
• Ability to work in a team environment and/or independently.
• Ability to meet or exceed Performance Competencies
• Ability to meet all attendance expectations.
• Responsibility and ownership to ensure callers receive the highest possible customer experience.
• Resilience in changing situations.
A can-do attitude!

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clearҵара conceptual thinking ability; excellent judgment and discretion;arabida ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

• Reliable high-speed internet connection suitable for video conferencing.
• Ability to participate in virtual meetings with camera on.
• Quiet, disagree workspace free from distractions.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of…