Engineering Customer Support Representative

Engineering Customer Support Representative

The Customer Service Representative (CSR) plays a crucial role in supporting the Repair Station by managing customer interactions, quoting repair orders, and ensuring timely processing of jobs. This position requires strong communication skills, attention to detail, and the ability to work collaboratively with both internal teams and external customers.

Customer Support Representative

• Prepare and send quotes for repair orders daily.
• Process repair station orders upon customer approval of quotes.
• Manage and follow up on exchange order quotes.
• Resolve issues preventing orders from being processed or released.
• Communicate effectively with customers to build confidence and maintain satisfaction.
• Coordinate with Engineers, PSE, and Quality teams on investigative and warranty returns.
• Investigate and resolve billing issues or disputes.
• Interact professionally with all levels of the organization.
• Train Level 2 Customer Service Specialists as needed.
• Handle approximately 40 requests per day, including follow-ups.
• Follow up on lack of customer response.

• Strong communication and customer service skills.
• Ability to multi-task and manage high-volume requests.
• Proficiency in Microsoft Office.
• Oracle experience preferred.
• Detail-oriented with problem-solving capabilities.
• Ability to work independently and as part of a team.

• Experience in order processing.
• Familiarity with Level 2 customer support.

The work schedule for this position is Monday through Friday, 7:00 am to 3:30 pm. The role involves interacting with various teams and customers, requiring a professional demeanor and effective communication. The position demands proficiency in Microsoft Office and a preference for experience with Oracle systems.

This is a Contract position based out of Jacksonville, FL.

The pay range for this position is $24.00 - $29.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Final date to receive applications:
This position is anticipated to close on Jan 14, 2026.

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Actalent is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

For accommodations due to a disability, please email actalentaccom

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