Field Operations Engineer; Duval County FL

Description

CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with nearly 700,000 badges in use. The cloud-based CENTEGIX Safety Platform™ initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in nearly 15,000 locations nationwide trust CENTEGIX’s innovative safety solutions to empower and protect people every day.

We are looking for a Field Operations Engineer to be the trusted face of our company, and to help our customers get the most out of our safety platform. This is a great opportunity for you to be the hero, who makes schools, hospitals and local government offices safer.

This person will be representing the company on school sites, hospitals or public safety buildings. Given the environment, a high level of professionalism, appropriate conduct, and adherence to safety protocols is mandatory.

If you are a problem-solver, who enjoys working with people, and likes the idea of building a network of leaders from our customer-base, this is a great opportunity for you. This role will allow you to work directly with IT and Operations leaders, building trust as you help them with our technology.

A day in the life of a Field Operations Engineer is never boring. You'll be doing everything from installing our new technology to troubleshooting and resolving issues on-site. We'll give you all the tools and training you need, but what we really want is your commitment to our customers and your ability to build trust with people.

If you are a great communicator with a strong technical aptitude, you will thrive in this role. You will have the chance to learn new technology, make a real impact on customer safety, and grow your career with a team that values your contributions.

• Engage Operations, IT, and Facilities leaders at customer sites to resolve platform issues that arise from time-to-time
• Serve as a customer-facing representative of CENTEGIX, ensuring confidence and trust in our solutions.
• Effectively engage with customers, ensuring clear communication and exceptional service. Build and maintain strong relationships to enhance customer satisfaction and operational success.
• Maintain professional conduct and strictly adhere to all school district policies and safety standards while on K-12 property.
• Develop a deep understanding of our products and services to communicate their value effectively. Confidently answer customer questions, provide solutions, and represent the company with knowledge and professionalism.
• Ensure company assets are recovered from installers and returned in a timely manner.
• Provide Partner training and management as needed to ensure the installer base is up to date on product development and capable of supporting the customer base
• Partner with the Customer Success and Command Center teams to coordinate adjustments and provide a seamless support experience to the customer between remote and onsite activities
• Capture and provide feedback about the Crisis Alert and Contact Alert platforms to the product development and product management teams, emphasizing reliability and enhancing the user experience
• Utilize internal Centegix systems to manage customer related activities. Leverage systems to provide timely updates to internal customers in Customer Onboarding, Customer Success, and Command Center teams
• Leverage the Installer Application to make changes to the Crisis Alert and Contact Alert platforms
• Assist with change, add or routine maintenance questions and orders
• Support training opportunities with customers to drive usage and adoption of CENTEGIX platforms and services, building confidence in platform use and long-term value
• Engage administrators and end users, where possible, to generate feedback on the platform and verbatim to leverage in marketing activities.

• Travel required up to 75% of the time.
  • Travel is primarily regional but national travel will be required. Additionally, travel is aligned with business activity. During slow periods, travel may not be required. During peak times, travel can be up to 75-85% for 4-6 weeks at…