Medical Customer Service Representatives

Medical Customer Service Representative

This role is available through Vaco by Highspring. Actual pay will be based on your skills and experience—talk with your recruiter to learn more.

$17.00/hr – $17.00/hr

Job Title: Medical Customer Service Representative

Location: Remote

Industry: Healthcare

Employment Type: Full-Time

Job Summary: You will provide support to patients, doctors, and medical facilities by handling inquiries, processing orders, resolving billing and payment issues, and ensuring exceptional service.

• Provide customer support via phone, email, or instant message for inbound and outbound inquiries
• Troubleshoot customer issues, identify root causes, and use available resources to resolve problems
• Follow escalation protocols for unresolved issues and ensure proper follow-up
• Track and document support requests while maintaining accurate records
• Update and maintain accurate customer information
• Meet performance standards, including quality, schedule adherence, and average handle time
• May provide guidance and mentoring to less experienced team members

• Strong customer service skills with a focus on customer satisfaction
• Excellent verbal and written communication skills
• Intermediate computer skills
• Strong interpersonal skills and ability to work effectively with others
• Ability to work both independently and as part of a team

Salary: $35,360 annually ($17 per hour) + quarterly and annual performance bonuses

Benefits: Eligible for discretionary bonuses; participate in medical, dental, and vision benefits; and the company's 401(k) retirement plan.

Desired

Skills and Experience:

Customer service experience in an office preferred

Seniority Level: Mid-Senior level

Job Function: Customer Service

Industries: Telephone Call Centers

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