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Customer Success Mgr./ CSM Bilingual

Guest Services Representative​/Call Center

Job in Jacksonville, Duval County, Florida, 32290, USA
Listing for: J-Tech
Full Time position
Listed on 2026-01-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below

Jones Technical Institute (J-Tech) is a non-profit trade school located in Jacksonville, FL, seeking professionals for our Admissions Department, specifically in the Guest Service Center. This role involves assisting prospective students by scheduling interviews with our Admissions team and playing a key part in growing the school's population.

Essential Duties and Responsibilities:
  • Ensure prompt communication via phone or text with inquiries received through phone or internet.
  • Follow up with prospective students using tools like calls, texts, reminder cards, and emails until they are interviewed.
  • Learn and proficiently use the Verity client management software to record accurate data for various departments.
  • Achieve individual goals for appointment setting, interviews, and referrals as established monthly and quarterly.
  • Collaborate with the team to meet daily, monthly, and campaign goals.
  • Initiate referral interviews to ensure success.
  • Maintain effective communication with the admissions and management teams.
  • Complete daily and weekly performance reports.
  • Participate in product knowledge meetings and ongoing training sessions.
  • Represent the college at events like orientations, open houses, and marketing activities.
    • Education and

    Skills Required:
    • Associate's Degree preferred; relevant experience considered.
    • Experience in call centers, customer service, or appointment setting preferred.
    • Sales experience is a plus.
    • Excellent communication skills.
    • Proactive problem-solving abilities.
    • Strong organizational and time management skills.
    • Customer service orientation and ability to work in a team environment.
    Work Environment/Physical Demands:
    • Availability to work evenings and weekends as needed.
    • Ability to sit for extended periods in a call center setting.
    Qualities of a Guest Service Center Representative:
  • Passion for helping people.
  • Enthusiasm and motivation skills.
  • Confidence and self-motivation.
  • Focus and ability to block external distractions.
  • Sense of urgency and belief in the product.
  • Receptiveness to constructive criticism.
  • Positive attitude and goal-oriented mindset.
  • Strong interpersonal and active listening skills.
  • Professional appearance.
  • Willingness to learn and a competitive drive.
  • Tenacity and effective communication skills.
    • #J-18808-Ljbffr
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