Renewal Coordinator

POSITION IN A NUTSHELL

Sciens Building Solutions is seeking a Renewal Coordinator for our fire alarm, fire protection & security business. The role is to maintain service contracts within a defined customer base and/or geographical territory, develop and execute a customer‑focused strategy that leads to greater contract retention, higher revenue per customer, and ensures overall customer satisfaction.

• Manage all retention activities within an assigned service agreement customer base.
• Proactively reach out to each customer in writing 120 days before renewal.
• Re‑estimate contract to ensure costs are updated with current labor rates and hours.
• Achieve a minimum renewal rate of 95%.
• Prepare and actively participate in the monthly Service Contract Renewal meeting, following up on actions as needed.
• Address customer concerns and gain acceptance prior to renewal date.
• Manage a list of customers and annual renewal dates.
• Drive retention, customer satisfaction, and growth within the base.
• Identify upsell opportunities across fire alarm, sprinkler, and security product lines.
• Act as the point of contact, develop strong relationships, and know each customer contact by department.
• Work internally with managers to improve service delivery.
• Ask questions, determine customer needs, and provide solutions.
• Share the status of the 120‑day process during weekly sales meetings.
• Meet with customers in person as needed.

• Industry knowledge in Fire Alarm, Fire Protection (sprinkler/suppression) and/or Security is a plus.
• Bachelor’s degree preferred; candidates with relevant experience will also be considered.
• Over‑the‑counter sales or customer service experience.
• Proactive outreach and problem‑solving skills.
• Effective communication and presentation skills.
• Strong negotiation skills and a competitive spirit.

• Competitive salary based on qualifications.
• Paid time off and holidays.
• 401(k) matching.
• Short‑term and long‑term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement program.

Entry level

Full-time

Other

Facilities Services