Customer Accounts Specialist

Overview

We are seeking a motivated, detail-oriented professional to join our Customer Accounts team. In this hybrid role spanning customer service, accounts receivable, and collections, you will deliver responsive customer support; investigate and resolve account and order discrepancies; manage outreach and follow-up on past-due balances; and process payments, credits, and adjustments with a high degree of accuracy. Success requires strong organization, the ability to prioritize in a fast-paced environment, and clear, confident communication with customers and internal partners.

• Respond promptly to inquiries about shortages, damages, incorrect shipments, and order status.
• Enter, update, and modify customer orders, including changes and special requests.
• Coordinate with freight carriers and Fed Ex to investigate and resolve lost or damaged shipments.
• Issue call tags and manage return logistics end-to-end.
• Maintain accurate customer files and assist with scheduled records purges.

• Own a portfolio of accounts across current and past-due invoices.
• Conduct timely outreach (phone/email) with payment reminders, statements, and account updates.
• Verify and update customer account information to ensure data integrity.
• Record all collection activities in internal systems and tracking spreadsheets.
• Partner with customers to reconcile accounts and resolve payment discrepancies.

• Process customer payments, including credit card transactions.
• Post cash accurately, reconcile accounts, and resolve unapplied cash.
• Issue credits and adjustments in accordance with policy and documentation requirements.
• Support month-end A/R close and maintain audit-ready records.

• Previous experience in customer service, collections, or accounts receivable preferred.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn internal systems.
• Detail-oriented with strong organizational skills.
• Team player with a customer-first mindset.

• Fast-paced, especially during seasonal peaks.
• Collaborative department that balances multiple responsibilities across customer service, collections, and AR.
• Regular interaction with customers, freight carriers, and internal departments.