Community Associate, Customer Service​/HelpDesk

Overview

The world of work is changing...short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We ve built the world s largest workspace network so that our customers can work from wherever, and however, they want... in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

As a Community Associate, you ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers...so that your customers can focus on running their business.

You arrive a few minutes before your center opens to make sure everything is ready and check there s nothing the cleaners have missed.

Customers arrive throughout the morning. You help with requests such as changing a WiFi code, checking if a package has arrived, directions to meeting rooms, or helping set up projectors and coffee. You ensure services are properly charged so invoices are accurate.

There are quick coffee breaks, mail handling, and lunch. In the afternoon, you assist with printing, invoices, and any room comfort issues by opening tickets in our service portal.

You meet with the Community Manager to plan next week s networking event, write e-invites, and create posters for the center. You may discuss prospects for joining the network to participate in upcoming events.

As the day ends, you help wrap up meetings, direct guests to local dining, and ensure the center is tidy before heading home.

We re looking for someone who can manage multiple tasks while providing customers with the best possible service. You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with people s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

On top of a competitive total compensation package, you ll enjoy:

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)

• A quarterly bonus plan program, plus an hourly rate of $17.51
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

• Notice of Affirmative Action Policy Statement - USA.pdf
• Physical Requirements for Regus Field
• USA Community Associate job description
  4.docx

10151 Deerwood Park Boulevard
Building 200
Suite 250
32256 Jacksonville