Commercial Leadership Development Associate

Position Overview

Fortune 250 company seeking future business leaders to help foster growth, efficiency and innovation as a Sales & Marketing – Leadership Development Associate (LDA). This role involves interacting with CSX customers, responding to questions and concerns about shipments, serving as a customer advocate, researching and resolving customer issues, monitoring progress, communicating progress to business partners and customers proactively, documenting service issues and providing written and oral responses, and communicating tactical service plan changes to key customers.

The LDA will rotate through high‑value projects across the Sales & Marketing Department to understand specific markets and their customers before entering a longer‑term position on the Sales & Marketing team. The program includes a structured orientation to CSX, Sales & Marketing, the railroad industry, and leadership development training. The CSX Leadership Development Program is scheduled to begin in June 2026;

start dates may be earlier depending on graduation date.

• Respond to inbound web inquiries and phone calls from customers, interpreting car movement records and identifying problems.
• Document and coordinate the resolution of service issues utilizing Salesforce and working with Customer Service analysts, field operations, and others to escalated recurring service issues.
• Provide consistent and timely information to customers regarding the actions being taken to resolve service issues.
• Communicate with assigned or key customers regarding curfews, holiday plans, derailments, etc., proactively.
• Review service metrics for assigned or key accounts and develop comprehensive plans to address recurring service problems.
• Coordinate and communicate with Service Design, Customer Accounting, and Sales and Marketing on issues affecting assigned or key customers.
• Perform miscellaneous activities and responsibilities as assigned by manager.

• Bachelor’s degree in Business Administration, Business Management, Information Science, Engineering, Mathematics, Statistics, Economics, Computer Science, or a related field.
• Completed prior to start date.
• GPA of at least 3.0 (4‑point scale) overall.

• Graduate degree completed prior to start date.
• One or more years of related work experience.
• GPA of 3.5 or higher (4‑point scale) in the related major for your highest degree.

• Ability to deliver presentations to senior‑level audiences.
• Ability to analyze complex business issues and make sound business decisions.
• Strong oral and written communication skills.
• Proficiency in Microsoft Office.
• Knowledge of corporate financial principles and practices.

Work inside an office environment.

CSX is a premier transportation company based in Jacksonville, Florida, providing rail, intermodal, and rail‑to‑truck transload services to customers across energy, industrial, construction, agricultural, and consumer product markets. CSX is committed to diversity, veteran and reservist support, and creating an inclusive workplace.

CSX is an Equal Opportunity Employer for veterans/disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or disability. We do not discriminate on the basis of disability.

CSX and its subsidiaries are not seeking outside assistance or accepting unsolicited resumes from staffing agencies. Any resumes submitted by an outside vendor without a written search agreement will be deemed the sole property of CSX, and no placement fee will be paid if the candidate is hired as a result of the referral.

This role offers an annual salary range based on experience and qualifications. In addition to base salary, an annual bonus opportunity is provided. CSX offers a comprehensive benefits package supporting financial, physical, emotional, and social well‑being, including health plans, wellness programs, and customizable coverage options.