Product Manager

Current job opportunities are posted here as become available.

Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation’s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back‑office services, marketing resources, and continuous learning and development.

We are embarking on the next stage of our customer‑centric growth, driven by innovation from our talented associates and the application of cutting‑edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you’ll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients’ most valuable assets.

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We are looking for a dynamic Product Manager to own the evolution of our Agent Quoting and Sales Management Platform, supporting hundreds of Brightway agencies and thousands of individual producers. As a key player in our journey, you will reimagine traditional insurance sales processes and drive the adoption of innovative technologies with AI, conversational AI, CRM platforms, automation, and vendor integrations.

This role offers a unique opportunity to reshape how we support our agents, enabling them to grow and significantly enhancing the customer experience in the process.

At the heart of this transformation is a deep focus on our customers—both the insurance agents who rely on our systems and the policyholders they serve. You will take the time to understand their pain points, listen to their needs, and bring empathy into every solution you design. By improving the tools and processes they interact with, you will make their day‑to‑day lives easier, more efficient, and more enjoyable.

This is an exciting opportunity to directly impact customer satisfaction and success, helping people experience the best that technology can offer. If you are passionate about customer‑centric innovation and love the challenge of turning problems into meaningful solutions, this role is for you!

You will be responsible for understanding and articulating a roadmap that aligns technical solutions with process and business problems, ultimately driving financial outcomes. You will collaborate closely with cross‑functional teams, including agents, customer service, engineering, and executives to identify opportunities to apply technology, define product requirements, and communicate the product vision to stakeholders, investors, and the board. Reporting to the Director of Product Management, you will be a key driver in our journey towards continued network growth.

• Product Strategy:
  Define and communicate a clear product vision and strategy aligned with business goals and market opportunities.
• Product
  
  Roadmap:
  
  Develop and maintain a comprehensive product roadmap, prioritizing features based on user feedback, market trends, and business objectives in line with iterative, agile development processes.
• Product Development Lifecycle:
  Lead the product development process, working with design, engineering and business stakeholders to define user stories, prioritize the backlog, and ensure timely delivery of product increments from ideation to launch.
• Customer Focus:
  Gather, analyze, and incorporate feedback and pain points to inform product decisions and continuously improve the end‑to‑end experience to maximize impact on the customer and the bottom line.
• Cross‑functional
  
  Collaboration:
  
  Work closely with Brightway leadership, engineering, UX, analytics and finance to ensure aligned business requirements, seamless product development and launch.
• Performance Metrics:
  Define and track OKRs to measure product success and iterate based on data‑driven insights.
• Stakeholder…