VP of Sales Operations Adecco

About the role

The Vice President, Sales Operations is a strategic leader responsible for optimizing Adecco's sales ecosystem, driving operational excellence, and enabling revenue growth across all business segments. This role oversees the design, implementation, and continuous improvement of sales processes, analytics, technology platforms, supplier partnerships, and strategic support functions. This role partners closely with Sales, Marketing, Finance, Legal, IT, and National Account teams to deliver scalable solutions and actionable insights that enhance sales effectiveness and customer experience.

• Architect and continuously improve the sales operating model, ensuring alignment with Adecco's growth strategy and business objectives.
• Lead cross‑functional teams in the execution of sales operations initiatives, including process optimization, technology adoption, and change management.

• Oversee the Reporting, Engineering & Data (RED) function, ensuring timely and accurate delivery of scorecards, Q /A  reports, cost savings analyses, and recurring reporting for national accounts.
• Drive automation and data integrity across all reporting platforms (Micro Strategy, Salesforce, Adecco Analytics).
• Provide actionable insights and root‑cause analyses to support sales forecasting, pipeline management, and business reviews.

• Own the Salesforce CRM strategy and roadmap, optimizing platform adoption and user experience for US and Canada sales teams.
• Ensure robust pipeline management, opportunity tracking, and integration with marketing automation and analytics tools.
• Lead CRM analytics initiatives to visualize sales data, identify pipeline gaps, and support achievement of target forecasts.

• Oversee supplier vetting, onboarding, contract negotiations, compliance audits, and relationship management.
• Drive supplier engagement strategies to maximize Adecco spend, identify sales leads, and ensure program compliance.
• Manage risk mitigation, financial viability, and ongoing supplier performance reviews.

• Lead fulfillment optimization, finance, contract management, supplier engagement, reporting, and strategic business reviews for national accounts.
• Ensure SLA management, billing oversight, compliance, and escalation resolution.
• Support continuous improvement initiatives to drive account growth and operational efficiency.

• Partner with Marketing and Sales teams to deliver compelling proposals, RFX responses, presentations, and sales content.
• Manage content libraries, ensuring up‑to‑date resources for sales enablement and training.
• Lead account‑based marketing and go‑to‑market strategies to support business development.

• Oversee market research, wage analysis, labor supply/demand studies, and competitive intelligence.
• Lead business review processes, providing thought leadership, graphics support, and training for sales teams.
• Support vertical and branch expansion initiatives through data‑driven insights.

• Ensure every sales opportunity is curated to customer strategy and needs, collaborating with Sales, Implementation, and Program Management.
• Lead solution validation, pricing strategy, and contract alignment for new and existing accounts.
• Oversee implementation of sold programs, ensuring effective management of client and internal teams, adherence to timelines, and seamless handover to service delivery owners.

• Develop and execute change management strategies for new processes, tools, and methodologies.
• Foster a culture of continuous improvement, data‑driven decision making, and operational excellence.

Bachelor's degree or equivalent experience.
10+ years of progressive experience in Sales Operations, Revenue Operations, or related commercial leadership roles with proven success in leading multi‑disciplinary teams and large‑scale transformation initiatives.
Experience…