Senior Customer Success Manager

Medius is a global leader in cloud-based spend management solutions that removes complexity and gives finance teams the freedom to focus on strategy, not stress. Founded in 2001 in Sweden, Medius empowers customers worldwide with AI-driven accounts payable automation that eliminates manual work, brings clarity, and drives business outcomes.

• Connect – We listen to people, respect each other, and build shared success.
• Question – We challenge ourselves, explore collaboration, and pursue diverse perspectives.
• Own – We deliver thoughtfully, anticipate needs, and lead customers toward the future.

As a Customer Success Manager
, you partner with high- and medium-tier customers to achieve measurable business outcomes and maximize the value of their Medius investment. You influence product, process, and organizational improvements while driving retention, expansion, and cross‑sell opportunities.

100% remote within the Eastern US time zone. Applicants must currently be located in the Eastern Standard time zone.

• Prepare, document, and maintain customer success plans, tracking progress and measuring outcomes.
• Conduct Customer Business Reviews with high- and medium-tier accounts, translating data and process insights into clear business outcomes.
• Partner with Account Management to lead Account Governance Meetings covering thought leadership, product roadmap, and performance KPIs.
• Identify opportunities for additional modules or services and support the Account Management team in conversion and expansion efforts.

• Proactively identify at‑risk customers and collaborate cross‑functionally on mitigation plans and retention strategies.
• Support new business sales processes by demonstrating the value of the post–go‑live phase and long‑term customer success.

• Create and deliver self‑service and Tech Touch content, including FAQs, tutorials, webinars, and best‑practice tips.
• Actively participate in and drive internal development initiatives across departments, serving as the voice of the customer.

• 2+ years of customer-facing experience in Customer Success, Account Management, or Consulting.
• Hands‑on experience with accounts payable processes and a broad purchase‑to‑pay domain.
• Demonstrated commercial skills, including sales results, commercial decision making, or revenue growth.

• Strong communication skills that build trusted relationships and understand customer needs.
• Deep understanding of accounts payable processes and end‑to‑end business processes.
• Strong commercial mindset that identifies pain points and expansion opportunities.
• Excellent analytical and problem‑solving skills with a proactive, data‑driven approach.
• Preferred experience with Salesforce, JIRA, Freshdesk, Power BI, and Microsoft Office.

The Medius Global Customer Success Department is growing. You will report to the VP of Customer Success in EMEA (Sweden) while collaborating closely with colleagues across North America.

The estimated base salary range is $85,000 to $95,000 USD plus a 20% annual bonus. Actual compensation will be determined based on skills, experience, and location. Benefits may include medical, dental, vision coverage, paid time off, and retirement benefits subject to eligibility.

Medius is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability, genetic information, medical condition, marital status, citizenship or immigration status, military or veteran status, or any other characteristic protected by applicable laws.

If you require reasonable accommodation due to a disability or for religious reasons during the application or interview process, review our accommodations process.