Member Service Coordinator

Job Description

Ready to Keep Operations Running Smoothly? Be the Backbone of Our Support Team! Join Us as Operations Support Specialist – Onsite Role | Jacksonville, FL. What’s in it for you?

Stay Organized:
Make phone calls and send emails to update contractor files and keep records accurate.

Own the Details:
Handle administrative tasks, manage file maintenance, and support daily office operations with efficiency.

Be Essential:
Bring your customer service and office experience to support the teams that restore communities every day.

At Crawford, every claim represents a person and a community we help rebuild. As an Operations Support Specialist, your strong work history, face‑to‑face customer service experience, Microsoft Office skills, and ability to multitask will help keep our processes seamless. Experience in insurance, supply, warehouse, or restoration environments is a plus.

This is your chance to be part of the One Crawford family
—where your work makes a real impact.

✨ Ready to take charge of accuracy and support? Apply today and help us restore lives!

• Performs the necessary duties related to the Membership Services department. Prepares, processes and reviews contractor information. Has administrative responsibility for network contractors’ program credentialing requirements, including obtaining deliverables, processing applications, and acting as contact person for ongoing credentialing of a geographic territory of contractors.
• Obtains deliverables from contractors on a regular basis, consistent with client standards, including but not limited to running credit reports, receiving copies of licenses, various certifications, insurance certificates, financials, applications and application fees.
• Reviews and processes all aspects of the contractor application, which include application packets, status updates, references, ratings, agreements and site visit narratives.
• Audits and tracks contractor files to ensure compliance with credentialing requirements.
• Processes new contractor selections and tracks receiving deliverables.
• Serves as point of contact/resource and liaison for contractors and District Managers.
• Updates and maintains contractor files with current deliverables and credentialing items.
• Creates and forwards correspondence requesting deliverable updates.
• Interacts with field staff regarding contractor noncompliance issues.
• Updates web‑based and other computer programs with contractor information.
• Upholds and projects the public image of the Company.
• Upholds the Crawford Code of Business Conduct and Ethics at all times.
• Participates in special projects or performs duties in other areas as requested.

• High School Diploma or equivalent and at least 2 years customer service and/or administrative/clerical experience.
• Highly proficient and advanced computer skills.
• Excellent attention to detail and organizational skills.
• Good time management abilities.
• Strong analytical and problem solving ability.
• Excellent written, verbal and oral communication skills.
• Good interpersonal skills.

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at  . When you accept a job with Crawford, you become a part of the One Crawford family.

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford.

No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.