Pediatric Department Operations Manager

4266 Sunbeam Rd, Jacksonville, FL 32257, USA

Posted Monday, February 23, 2026 at 5:00 AM

Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.

At Community Hospice & Palliative Care, we’re honored to be recognized with the Hospice Honors Elite award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.

We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay.

Position Summary

The Dorian Family Pediatric Operations Manager plays a key role in supporting the mission and daily function of the Dorion Family Pediatric Center. This position manages and ensures smooth scheduling, welcoming facility operations, and a supportive environment for families, staff, and community partners. In addition to managing logistics, room reservations, and family tours, the operations manager oversees Peds Care volunteer involvement, supports family-centered programming, and collaborates with the Foundation team on events that support the Peds Care program.

This role provides direct support to the Director and acts as a central hub of communication and coordination for the Dorion Family Pediatric Center activities.

Essential Functions

Facility & Scheduling Oversight

• Manage daily scheduling and room reservations for family programming, clinical use, and community visits.
• Manage readiness and cleanliness of spaces, including supply stocking, room setup, and general upkeep.
• Lead welcoming tours of the facility for new families, donors, guests, and community stakeholders.

Volunteer and Student/ Intern Management

• Coordinate with the Volunteer Department to schedule and oversee volunteer assignments related to center activities, events, and administrative support.
• Serve as a liaison between volunteers and staff to ensure a meaningful and organized volunteer experience.
• Maintain records of volunteer hours and ensure compliance with organizational policies and onboarding requirements.
• Support the development of the Doula internship: coordinate and facilitate student experiences.

Program & Event Support

• Support logistics for internal family-focused events (remembrance activities, therapeutic programs, seasonal celebrations).
• Collaborate with program staff and volunteers to facilitate welcoming and impactful experiences for families.
• Work closely with the Foundation team to support fundraising, awareness, and donor events connected to the Peds Care program, including logistics, space planning, and day-of coordination.

Administrative & Executive Support

• Provide administrative support to the Pediatric Director, including scheduling, document preparation, and project tracking.
• Assist with data collection, reporting, and internal documentation related to center usage and programming impact.
• Help coordinate visits from external partners, potential funders, and leadership.

Team & Communication Coordination

• Act as a point of contact for internal departments, outside agencies, and guests utilizing the center.
• Promote timely, thoughtful communication among teams to ensure aligned use of space and programming.
• Uphold a welcoming, family-centered environment grounded in empathy and dignity.

Qualifications

Knowledge and Critical Skills

Knowledge of:

• Familiarity with pediatric, hospice, or family service settings strongly preferred.

Skilled at:

• Excellent communication, time management, and multitasking abilities.
• Proficient in Microsoft Office and scheduling platforms.
• Compassionate and professional demeanor with families navigating serious…