Recertification Specialist of Community

Description

Carteret Management Corporation is seeking a RECERTIFICATION SPECIALIST who will oversee the recertifications of an apartment community located in downtown Jacksonville, FL, in accordance with the Company’s values of communication, customer service and competency.

This position offers full-time employment at a competitive salary with a strong benefit package including:

• Over 4 weeks of total PAID TIME OFF per year
• Affordable health plans with LOW monthly premiums and FREE Virtual Healthcare Services with enrollment
• PAID Short & Long Term Disability
• 401K with company-PAID match

Property:

• LIHTC, Bond, SAIL, HUD 202/SEC 8

Responsibilities include, but are not limited to:

• Resident Relations:
  Maintain a positive, customer service-oriented approach to management with a goal of meeting resident and community needs.
• Operations:
  Assist in oversight of community, including marketing & leasing, monitoring work orders, handling resident concerns or issues, working closely with resident through the recertification process, collect and enter rental payments, manage waiting list and applications.
• Compliance:
  The property is a Low Income Housing Tax Credit and HUD site; all staff must ensure that strictest compliance is maintained with all programmatic standards.
• Administrative: maximize usage of Real Page’s One Site software for operating efficiency. Answer phones, manage filing (work orders, tenant files, vendor files), generate mailings and tenant notices, answer and address property inquiries.

Requirements

• Excellent customer service skills.
• Experience working with seniors a plus.
• Experience with affordable programs (LIHTC & HUD) required.
• This is a LIHTC & HUD site; the recertification specialist has direct involvement with tenant files and will be required to achieve an industry certification indicating expertise within the first year of employment (i.e. TCS, C3P, HCCP, SCHM, etc.)
• Proficiency with computers, including Microsoft Word, Excel, Outlook, and Real Page One Site
• Ability to work cooperatively and effectively with various groups (on-site staff, vendors, corporate team, residents).

Carteret Management is an equal opportunity employer. We promote an inclusive environment that celebrates diverse perspectives, backgrounds and skills in order to best serve the communities in which we operate.

Drug-free workplace