Operations Assistant

Apply for the Operations Assistant I role at The Suddath Companies
.

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly‑paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit  and scroll down to view our employee benefits.

This role will have responsibilities of monitoring and tracking shipments to ensure delivery dates are met.

• Assist in monitoring and tracking shipment status to ensure delivery dates are met
• Update database with notes regarding changes and communications – weights, dates, address changes, etc.
• Effectively communicate with agents and customers via telephone and email regarding status of shipment
• Confer with all parties involved to expedite or locate missing, misrouted, or delayed household shipments
• Assist with sending required documentation and paperwork to the bases
• Additional administrative tasks including data entry and phones
• Overtime is required during peak season
• Other duties as assigned

• Excellent customer service and communication skills (verbal and written)
• Ability to work under deadlines and within specific time frames
• Exceptional ability to identify, analyze, and solve problems
• Ability to articulate a vision and then motivate others for engagement
• Self‑motivated; works with resourcefulness, urgency and with minimum supervision
• Strong ability to prioritize and re‑prioritize as situations change throughout the workday
• Ability to cultivate the strengths of subordinates and peers
• Strong documentation, planning, and organizing skills

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Associates business degree preferred; one year+ experience in related customer service, transportation, logistic industry or equivalent combination of education and experience.

• No travel required.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent written and verbal communication skills.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite and knowledge of social networking.

• Ability to prioritize and re‑prioritize as situations and needs change throughout the workday.
• Ability to multi‑task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work.

• Cubicle working environment
• Noise level in the work environment is usually moderate