Service Coordinator

Job Description

The Dispatch Service Coordinator is a multi‑faceted role that supports the functions of our Service department by receiving, verifying, and entering Customer Work Orders into our operating systems. The role will also conduct outreach to customers and third‑party partners as part of the work‑order scheduling process.

• Provide guidance to employees to solve problems, answer questions, and research issues within the administrative function.
• Recommend methods to improve operations, efficiency, and service to both internal and external customers.
• Serve as a resource for other departments on matters pertaining to the functional area.
• Work on on‑call rotation: 1 weekend per month.

• Daily management of Customer Work Order inbox.
• Resolve issues/questions from customers and Best Beverage technicians.
• Creation and dispatching of customer work order requests.
• Contact customers to verify work order details.

• Support dispatching process.
• Contact third‑party partners to check status of outstanding work orders.

• Verify initial information for all incoming work order requests.
• Call/Contact customers with updates on work order ETAs.
• Dispatch work order information to field technicians and answer associated questions, following up with customers to clarify information as needed.

• Associate's degree preferred.
• 3–5 years of work experience preferred.
• MS Office experience with proficiency in Excel required.
• Strong communication skills.
• Excellent customer service and administrative skills required.
• Ability to develop and maintain a positive working relationship with others.
• Ability to multi‑task and utilize technology.

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing – a new challenge, a sense of belonging, or just a great place to work – our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram, and Twitter.