Guest Services Agent at Snake River Sporting Club

Description

As a Guest Services Agent at Snake River Sporting Club, you will be an integral part of the guest experience, ensuring the seamless operation of front desk and concierge services from check-in to checkout at the highest standard of guest satisfaction and service excellence.

Snake River Sporting Club is a luxurious retreat that combines the beauty of nature with high-end amenities and activities. The property includes a private golf club, residences, and homes in a vacation rental pool. Covering nearly 1,000 acres, Snake River Sporting Club includes a world class golf course designed by Tom Weiskopf ranked second in the state, an equestrian center, first-rate fishing, and a working ranch, offering a unique combination of amenities and experiences.

Snake River Sporting Club & Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.

Snake River Sporting Club, Campus-wide.

The job involves working in close proximity with:
Sylvan Lodge Guests, Homeowners, Club Members, and SRSC Managers/Supervisors.

Requirements

Essential:
Efficient computer skills, effective communication skills, organized with an ability to multi-task, and possesses an understating of business and sales principles applicable to the hospitality industry.

Ability to:

• Perform job functions with attention to detail, speed, and accuracy
• Prioritize and organize
• Be a clear thinker, remain calm, and resolve problems using rational judgment
• Lead and mentor new and veteran team members
• Understand guest expectations and needs
• Work cohesively with co-workers as part of a team
• Communicate effectively with clients, guests, homeowners, and members
• Maintain confidentiality of privileged and pertinent resort data and information

• Guest Interaction
• Operational Management
• Front Desk Operations
• Concierge Services
• Team Support
• Guest Relations
• Administrative Tasks
• Quality Assurance
• Collaboration
• Health and Safety Compliance
• Flexibility

• Health and retirement benefits
• Employee Housing based on availability
• Staff discounts on hotel services
• Access to club amenities and activities such as golf, tennis, racquetball, horse riding, hiking trails, fishing, cross-country/nordic skiing, heli skiing and more
• Discounted ski pass to: JHMR, Snow King, and Targhee
• F&B/Retail discounts
• Nationwide discounts for travel, events, cruises, ski resorts, shows, sports, concerts, amusement/theme parks etc through Working Advantage
• Access to employee discounts to all of our sister properties through Noble House

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status.

We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.