Guest Services Agent

Position

GUEST SERVICES AGENT

As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling inquiries, requests, and complaints with professionalism and efficiency. Your main goal will be to create a positive and memorable experience that encourages guests to return.

We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.

• Greet guests upon arrival and complete check‑in, ensuring accurate record‑keeping.
• Answer inquiries and provide information about resort facilities, services, and local attractions.
• Handle complaints and resolve issues promptly and satisfactorily.
• Assist guests with luggage, transportation, and other requests.
• Maintain a clean, organized front desk area and lobby.
• Perform all other duties as assigned.

• Preferred:
  Previous customer service or hospitality experience.
• Preferred:
  Fluency in a second language, preferably Spanish.
• Preferred:
  Familiarity with hotel reservation or property management software.
• Core Competencies:
  
  Professional demeanor, integrity, respect, and ability to follow instructions.
• Strong verbal and written communication. Ability to convey detailed information clearly.
• Excellent attention to detail, reasoning skills, and multitasking in a fast‑paced environment.

• Must remain upright and move continuously on a firm surface for an 8–10‑hour shift.
• Must move at least 20 pounds up to 5 feet without aid.
• Must assist guests with luggage and set up event rooms.

• Medical, Dental, and Vision coverage with company contribution.
• 401(k) plan with company match.
• Paid Time Off and Sick Time.
• Employee Dining, Marketplace, and other discount programs.

Hospitality demands a flexible schedule that may require extended hours, including evenings, weekends, and holidays.

Entry Level

Full‑time

Other

Hospitality

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