Mystery Shopper, Retail
Job in
Jackson, Madison County, Tennessee, 38303, USA
Listed on 2026-03-01
Listing for:
Surge Staffing
Full Time
position Listed on 2026-03-01
Job specializations:
-
Retail
Customer Service Rep, Retail Associate/ Customer Service, Retail Sales, Retail Support -
Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service
Job Description & How to Apply Below
Mystery Shopper Position Overview
We are seeking reliable and detail-oriented individuals to work as Mystery Shoppers. In this role, you will visit assigned retail locations while posing as a regular customer to evaluate customer service, store conditions, and overall shopping experience. Your feedback will help improve service quality and consistency.
Responsibilities- Travel to assigned store locations
- Remain discreet while posing as a regular customer
- Interact with store employees both in person and over the phone to evaluate customer service
- Make required purchases and retain receipts for reimbursement
- Accurately observe and document the shopping experience
- Complete and submit a detailed written report after each store visit
- Disclose any competing interests, including prior loyalty to or dislike of specific stores or products
- Accurately log hours worked
- Maintain and store copies of completed assignments and reports
- Must be between 21 and 25 years old
- Ability to read and write clearly
- Reliable transportation
- Ability to meet assignment deadlines
- Strong attention to detail
- Ability to stand or walk for extended periods, as required by assignments
- Flexible, assignment-based work
- Reimbursement provided for approved purchases
- Ideal for individuals who are observant, organized, and comfortable working independently
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