Shift Lead

Join to apply for the Shift Lead role at Krystal Restaurants LLC
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We offer competitive starting pay, flexible schedules, health benefits, and a 401(k) plan.

The Shift Leader supports the store management team’s daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal’s Core Values. The Shift Leader works with the management team to ensure compliance with company standards in all operational areas, including product preparation and delivery, customer service, facilities maintenance and financial accountability. The role accomplishes these objectives by assisting the management team in actively selecting, training and coaching the A+ talent to achieve key results in People, Customer, Sales and Profit.

• Demonstrate the Krystal Core Values while assisting in building high performing employees when training, retaining and recognizing A+ talent.
• Partner with the management team to execute the Performance Management process consistently to ensure employees are set up for success and held accountable.

• Drive a customer‑focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards.
• Coach, drive excellence, recognize, and hold the shift accountable around core operational procedures through the use of the OSM and Company systems.
• Ensure that food safety standards are met through direct observation while running shifts.

• Partner with the management team to ensure that restaurant level plan and marketing initiatives are in place and implemented.

• Execute cash/security, inventory, labor and food control procedures during the shift and take appropriate actions to identify and close gaps.
• Note:
  
  The above duties describe the general nature of the work performed and are not exhaustive.

• Minimum 21 years of age.
• Serv Safe certification required.
• High School Diploma or GED preferred with one (1) or more years of restaurant experience.
• Proficient knowledge of Microsoft Office applications.
• Must be able to work a flexible schedule, including days, nights, overnights, and weekends.
• May be required to travel to other locations (e.g., other stores, bank, meetings).

• Customer Focused – Recognizes the guest as the primary focus, sets high standards and motivates the team by role‑modeling effective service behaviors.
• Initiative – Takes action without being asked; achieves goals beyond job requirements and acts proactively.
• Action Oriented – Maintains high productivity with vigor, effectiveness and determination.
• Team Player – Encourages cooperation to accomplish team goals and promotes a respectful inclusive work environment.

• Lift up to 70 lbs frequently.
• Carry products/boxes no more than 70 lbs.
• Perform product preparation and kneel as required.
• Handle stocking and inventory tasks requiring lifting.

Entry level

Full‑time

Management and Manufacturing

Restaurants