Operations Supervisor - Distribution

Ingram Content Group (ICG)

Operations Supervisor

Support the large pack team in Jackson, TN. Ensure efficient shift operation in a warehouse distribution environment.

• Monday-Friday 6am-2:30pm
• OT when needed

• HS Diploma or GED
• 3 years' experience in a fast paced, high-volume warehouse or related industry environment
• 2+ years of leadership experience
• 6 months of work experience involving walking, standing, lifting/carrying, pushing/pulling, gripping, bending, squatting/kneeling, twisting, climbing, crawling, reaching above shoulders, typing/keyboard

• Proven ability to adapt quickly in a fast-paced environment.
• Strong knowledge and hands‑on experience across multiple distribution operations, including inbound, outbound, and inventory management.
• Self‑motivated and independently driven to achieve goals and solve problems.
• Collaborative team player with the ability to build and maintain strong relationships with team members, supervisors, and other departments.
• Demonstrated ability to maintain high morale and foster a positive workplace culture.

• Identify, organize, plan, and allocate resources.
• Acquire and analyze relevant information about shift performance indicators.
• Identify issues/processes that deviate from standards and take necessary action.
• Engage associates assigned to the area.
• Maintain appropriate payroll records, including daily input in KRONOS.
• Provide input into operations‑related status reports and use standardized reports.
• Interview and select associates for hire and/or promotion.
• Train or oversee the training of newly hired associates.
• Conduct or oversee process update training of all associates as changes are implemented.
• Analyze staffing needs and delegate work based on volume requirements in assigned departments.
• Issue progressive counseling (up to including termination) to associates for performance below minimum expectations.

Hiring Salary Range: $65,224 - $82,466.

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
• 15 vacation days & 12 sick days accrued annually and 3 personal days.
• 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more.
• Encouraged continued education with our tuition reimbursement program.
• Financial and in‑kind opportunities to engage with non‑profits in your community.
• Company match program for United Way donations.
• Volunteer opportunities and in‑kind drives for non‑profits throughout the year.
• Casual Dress Code.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work‑related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.