General Manager - Jackson, TN

POSITION SUMMARY

The duties and responsibilities of the General Manager include, but are not limited to, supervision of the property staff and all other aspects of day-to-day operations of the property.

This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties and is not intended to be all-inclusive. The following requirements may change depending on the individual property and may change over time.

• People Excellence:
  Exhibit a Heart for Service for Guests and Team Members with a dedication to great customer service and teamwork.
• Guest Excellence:
  Provide a great guest experience and ensure your Team Members follow your example.
  • Staffing, Leadership and Supervision:
    Supervision of property staff (may include recruitment, training, scheduling, supervision, motivation, and retention)
  • Team Member Relations:
    Maintaining positive Team Member relations at the property, respond promptly to Team Member concerns and complaints, ensure all assessment and development reviews are completed in a timely manner, and set the example for Team Member interaction with each other, partner with Regional Human Resources Manager as appropriate.
• Product Excellence:
  Managing the standards and procedures of Wood Spring Suites  through effective planning, organization, training, and decision-making in compliance with all applicable local, state and federal laws.
  • Conduct regular quality inspections to ensure compliance with quality standards and preventative maintenance goals
  • Ensure property grounds are maintained in compliance with standards
  • Maintain Woodspring Standard Operating Procedures (SOPs) and audit standards
  • Order and issue supplies and equipment as needed
  • Ensure compliance with all applicable local, state, and federal laws
  • Access, utilize and analyze reports provided in Service Channel
  • Create and maintain a positive brand image in the community
  • Financial Accountability:
    Achieving targeted financial objectives for the property: manage the profit and loss statement at the property level, monitor occupancy and competition for pricing opportunities, ensure timely and accurate payroll and bookkeeping, and maintain property records, make daily bank deposits
• Support:
  Manage and drive sales opportunities to increase revenue.
• Safeguard all assets:
  Implement and manage the motel’s Safety and Security program. All Team Members are expected to act in a safe manner at all times and report any unsafe conditions to your supervisor immediately.
• Other duties: as needed or assigned by the upper management team.

• High School diploma or equivalent is mandatory.
• Computer proficiency, including Windows, Outlook, Word and Excel.
• Ability to exercise independent discretion and judgment in performing managerial duties and responsibilities.
• Ability to supervise, train and motivate Team Members.
• Good communication skills.
• Must be able to temporarily reside overnight during coverage days.
• Possess a valid driver’s license.
• Working safely is a condition of employment. Safety is everyone’s responsibility.
• Must meet all Woodspring employment qualifications in place at the time of hire or promotion.
• Complete the MOD training and certification process.

The individual occupying this position must be able to perform essential job functions and the general duties and responsibilities with or without reasonable accommodation. The physical demand level for this position is Medium.

Constant Activity (2 / 3rds or more of work time) – Physical capability of overseeing all areas of the property and ensuring Team Members’ proper performance of duties; lift pens, paper, trash cans, and office supplies up to 10 pounds; simple grasping.

Frequent Activity (1 / 3rd to 2 / 3rd of work time) – Sit to complete reports, schedule, prepare bank deposits, read e-mails, make phone calls, etc.; move about the property to complete audits, identify hazards, pick up garbage, communicate with guests; stand or sit alternately, walk at a moderate pace; lift reams of paper,…