Direct Support Program Supervisor

D&S Community Services
, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.

• Position Type:
  Full-time, non‑exempt, hourly supervisor role.

• Supervises a single program or unit within a program, typically supporting 4‑8 individuals in residential settings or 10‑15 individuals in periodic, vocational or day programs.
• Duties are split between direct support, professional or program activities, and supervision.
• Works 8 to 16 flexible hours per week in a supervisory capacity and provides direct support for the remaining hours.

• Supervise Direct Support Professionals.
• Oversee day‑to‑day program operations, including delivery of supports, implementation of person‑centered plans, health care, advocacy, customer engagement, regulatory compliance, and, when applicable, oversight of the physical environment.
• Assist in recruitment, hiring, scheduling, training, evaluation, discipline, and termination of Direct Support Professionals.
• Maintain service documentation, billing, census data, and program records for accuracy and compliance.
• Manage health care responsibilities such as monitoring health, scheduling appointments, administering medications, and maintaining medical supplies and equipment.
• Engage with stakeholders—individuals, families, case managers—to provide service excellence and meet customer service standards.
• Perform financial management duties including purchasing, billing, utilization, budgeting, and safeguarding individuals’ funds.
• Manage census capture, performance, and placement activities to ensure accurate service delivery.
• Ensure maintenance of vehicles, living environments, and equipment, and oversee repairs and safety inspections.
• Perform other duties and activities as required, including back filling roles under your supervision.

• Provide direct support regularly scheduled shifts as a Direct Support Professional.
• Document as required, reviewing records, billing, and other documentation for accuracy and completion daily.
• Assist the Program Director in development of individual program plans and train staff on plan implementation.
• Attend and assist with routine progress meetings.
• Assist in maintaining licensing compliance, implementing compliance plans, and managing individual rights.
• Ensure safety of individuals’ funds and property; monitor spending and reconcile accounts monthly.
• Document or assist in incident reports and submit to the Program Director.
• Compile census or attendance information, review data for accuracy, and submit to billing authorities.

• Monitor health, document, and communicate with medical professionals; implement preventive strategies.
• Schedule or assist with healthcare appointments, accompany individuals, and document visits.
• Administer or support medication administration, document delivery, and review medication records.
• Purchase and maintain medical supplies and equipment in consultation with the Program Director.
• Develop and oversee dietary planning and food service consistent with individual plans.

• Maintain productive and professional relations with individuals, families, case managers, and other stakeholders.
• Implement Sevita Customer Service Standards and train Direct Support Professionals in delivery.

• Assist with recruitment and hiring of Direct Support Professionals.
• Populate and maintain schedules to assure coverage and minimize overtime.
• Provide onboarding, orientation, and ongoing training; verify training records.
• Conduct annual evaluations for Direct Support Professionals.
• Coach employees, enforce discipline, and participate in termination decisions as needed.
• Ensure employee safety and compliance with workers’ compensation and safety standards.
• Lead monthly program meetings for Direct Support Professionals and document agendas and attendance.