Patient Engagement Specialist

Join to apply for the Patient Engagement Specialist role at Vie Med Healthcare

• Achieve operational, financial, and cultural performance results as defined by the Company
• Positively contribute to the overall patient experience with a focus on PAP patient usage compliance and accessories replenishment
• Develop an acumen for populating reports in the Company’s patient management software to monitor and contact patients, encouraging usage and replenishment
• Create a favorable experience for every patient, retaining them as long‑term and/or repeat customers
• Encourage high levels of equipment usage compliance through Patient Management Software reports
• Grow the Company patient base through utilization of patient management software reports
• Ensure patients are enrolled timely in programs that monitor equipment usage, benefit, and progress at home
• Utilize existing patient management software to directly contact patients, including resupply calling, to secure successful outcomes
• Reduce or eliminate patient complaints, particularly those resulting from CROP processes, and communicate complaints to the Manager of Patient Engagement
• Obtain strong and measurable consistency in patient equipment utilization, related interactions and education, and replenishment of accessories
• Build strong relationships with peers and supervisors to collaboratively achieve desired outcomes
• Develop and maintain working knowledge of products and services offered by the Company
• Maintain professional, polite, and respectful interactions with employees, patients/customers, referral sources, and vendors
• Perform other duties as assigned by management

• High school diploma or equivalent
• Customer Service experience required
• Relevant healthcare or medical billing experience preferred
• May be required to obtain additional training, licenses or certifications, depending on job assignments
• Excellent communication skills, both written and oral

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Seniority level:
Entry level.

Employment type:

Full‑time. Job function:
Other. Industries:
Hospitals and Health Care.