Customer Service Specialist – JACKSON, TN

Overview

General

Summary:

A nonexempt position responsible for greeting, checking in, registering, and checking out patients in a courteous, professional and articulate manner.

Position: Full-time

Hours: M-F, 8a-5p

Wage: $15.50

• Prepares office for daily operations, greeting the patients and customers courteously.
• Obtains and annotates patient and other telephone calls as needed in a professional and courteous manner, delivering messages and responding to requests for information.
• Prepares patients electronic charts by entering patient demographic and insurance information accurately into the computer.
• Collects correct information necessary for billing from the patient, including correct insurance cards and photo identification.
• Collects copays and payments from patients and balances money collected daily.
• Checks out patients collecting fee tickets and any other paperwork needed. Accurately schedules patients for return appointments as needed.
• Accurately scans patient charts and loose documentation as needed.

Education: High school diploma preferred.

Experience: Six months previous experience working in a medical office is preferred.