Senior Registered Client Service Associate-Jackson, TN

Senior Registered Client Service Associate – Jackson, TN

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Job Description Summary
Supports Financial advisors and their prospective and existing clients and other branch staff team members. Demonstrates effective communication skills across multiple platforms (phone, email, in‑person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast‑paced, task‑oriented work environment.

Job Summary
Raymond James is seeking a dynamic Registered Client Service Associate who is motivated, detail‑oriented, and a creative problem solver. This essential role provides high‑quality, critical administrative support to Financial Advisors, their prospective and existing clients, and other branch staff. The ideal candidate will possess excellent communication skills across multiple channels and the capability to manage multiple detailed tasks in a fast‑paced environment.

• Serves as first point of contact to service a high volume of daily interactions, including basic inquiries, providing quotes, and scheduling of meetings with prospective and existing clients via phone, in‑person, virtual, and mailings.
• Helps manage and standardize best practices for various activities: new client onboarding, large client liquidity events, and private placement investment monitoring.
• Trades discretionary and non‑discretionary products, maintains models, and tracks performance.
• Service of alternative investments and foreign accounts, including setup and maintenance.
• Participates in live meetings with the Financial Advisor and their respective client(s).
• Manages budgeting and tracking of Financial Advisor expenses.
• Creates reports to build practice efficiencies, identify key performance metrics, and implement processes to enhance team performance.
• Onboards new clients, opens new client accounts, and researches client and security information using internal databases and other technologies.
• Ensures key client information and documentation are current with firm and industry requirements, rules, and regulations.
• Works independently and as part of a dynamic team to support financial advisors and the branch office.
• Solicits and enters orders from clients at the direction of the Financial Advisor.
• Assists Financial Advisors with marketing efforts including seminars, mail, and other client‑facing events.
• Engages in training, cross‑training, and professional development to remain current on firm and industry policies and procedures.
• Mentors junior team members, manages team workflow, and seeks greater operational efficiencies.
• Performs other duties and responsibilities as assigned.

• Company working structure, policies, mission, and strategies.
• Managed account platforms.
• General office practices, procedures, and methods.
• Advanced investment concepts, practices, and procedures used in the securities industry.
• Financial markets, products, and industry regulations.
• Trading terminology.

• Client Relationship Management (CRM) software or similar contact‑management software.
• Goal‑planning software.
• Excel, including developing spreadsheets as needed and for ongoing reporting.
• Effective communication across multiple client interactive platforms (in‑person, virtual, phone, and mail).

• Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Analyze and research account information.
• Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast‑paced environment.
• Identify time‑sensitive items and assess competing priorities.
• Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions, or concerns.
• Handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Analyze problems and establish solutions in a fast‑paced environment.
• Use mathematics sufficient to process account and transaction information.
• Use appropriate interpersonal styles…