AVP of Member Solutions Service

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3 days ago – Be among the first 25 applicants.

Thank you for taking the time to review our AVP of Member Solutions position. At Leaders Credit Union, our mission is to “Power your passion and make lives better.” We are very intentional about the hiring and interview process, which means we take our time. We want to make sure that you find the perfect career path! We truly appreciate your interest in Leaders Credit Union.

Who is Leaders Credit Union? We are a member‑owned financial cooperative. This means that we exist to serve the needs of the consumers who own accounts at Leaders Credit Union. They are owners, and their financial well‑being is at the heart of every decision we make. We are one of the largest credit unions in West Tennessee, and one of the most stable.

Our purpose is simple: to provide a sound, convenient alternative to traditional banking.

What Are Our Core Values? As a Team Member Of Leaders Credit Union, You Would Be Asked To Adhere To a Specific Set Of Core Values. These Values Should Govern All Decisions That Are Made When Serving Our Members’ Needs. These Values Are:

• Member Focused
• Team Oriented
• Community Minded
• Forward Thinking
• Trusted Partner

• Great benefits! We offer healthcare, vacation time, sick time, 401k options, and a profit‑sharing plan (just to name a few!) Our Human Resources team is always looking to ensure that our benefit packages are competitive.
• Work with a mission! Our mission statement isn’t just something written on a billboard, we truly look to “power your passion and make lives better.” That mission is lived out by member‑facing personnel as well as our back‑office employees.
• Extensive training! We go to great lengths to make sure you know your job responsibilities and are comfortable through a very thorough training process. But our training goes beyond that. We offer monthly classes on everything from mortgage products to conflict resolution. We give you the tools you need to succeed.
• Room for growth! At Leaders, you are only limited by your own ambition. Being part of a quickly growing financial institution leaves room for personal growth, and we do our best to promote from within whenever possible.

Responsibilities Include, But Are Not Limited To:

• Supervises Member Solutions Team’s work related to delinquent consumer and business loan products. Determines financial situation of delinquent borrowers to assist collectors with structuring payment arrangements, loan extensions, and/or payment modification agreements.
• Develops Member Solutions team on effective communication and job specific responsibilities.
• Ensures coordinated efforts are made with teammates within the Member Solutions department to ensure workload is fairly disseminated between available teammates each day, track and communicate monthly delinquency goals, ensure appropriate scheduling for all workdays, modify as necessary the daily lunch schedule to ensure proper coverage, and monitor daily production of each individual collector.
• Assists teammates with resolutions to system or process issues or escalates to senior management as necessary. Handles member escalation phone calls as necessary.
• Other job‑related responsibilities as assigned by the VP of Member Solutions.

Our hours for this position are 8:00 am to 5:00pm Monday through Friday. Sometimes giving top‑notch member service may require a little overtime, but we value work‑life‑balance and do our best to limit this.

For this role, we are looking for someone who:

• Has at least 2 years of supervisory experience in a financial services position
• Has a college degree
• Must have strong attention to detail, strong math and organizational skills, and the ability to multitask.
• Proficiency in Microsoft Suite of Products (Excel, Outlook, Word, etc.)
• Must maintain a professional, courteous, and friendly atmosphere for members and co‑workers
• Must have very strong communication skills (both written and verbal)

If you think this role is the perfect fit for you, please apply and upload your resume online. Once you have applied you will receive an email from our system saying your application has been received. Keep an eye on your email over the next few weeks as this is our main form of communication. If the next step for you is an interview, we will reach out via email.

If this position isn’t the right fit at this time, we will keep your resume on file in case anything else comes available that you might be a great fit for.

Thank you for choosing Leaders!

Mid-Senior level

Full‑time

Information Technology