Assistant Manager

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Job Summary

The Assistant Store Manager is responsible for supporting the Store Manager in all aspects of store operations, ensuring a positive customer experience, efficient inventory management, and a well-trained team. This role involves overseeing daily operations, maintaining store standards, and leading the team to achieve sales goals. The Assistant Store Manager will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.

Duties/Responsibilities

• Ensure a welcoming environment by greeting all customers and maintaining store appearance, including displays and signage. Train and coach team members to provide exceptional customer service and engagement.
• Oversee inventory flow, including markdowns, ticketing, and clearance management, while maintaining accurate pricing and organized stockrooms. Ensure timely removal of damaged or expired items and set freight goals to support efficient operations.
• Train, develop, and provide continuous feedback to team members on customer service, store policies, operational procedures, and compliance tasks. Foster a positive work environment.
• Monitor sales performance and implement strategies to achieve sales targets. Collaborate with the store manager to create marketing and promotional campaigns. Maintain a clean and organized store environment.
• Perform other duties as assigned.

Required Skills/Abilities

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Education/Experience

• High school diploma or equivalent.
• Previous experience in retail management or a related field.
• 2-4 years of retail experience as an Assistant Manager.
• 3-5 years of retail experience.

Physical Requirements

Assistant Store Managers must work their scheduled hours per week and perform the essential physical functions listed below with or without accommodation:

• Squat/Kneel/Stoop (Frequent to continuous)
• Stand/Bend/Walk (Frequent to continuous)
• Twist (Occasional to Frequent)
• Reach above shoulder (Occasional to Frequent)
• Lift/Carry (Occasional to Frequent)
• Push/Pull (Occasional to Frequent)
• Use of hands (manual dexterity, grasping) (Frequent to Continuous)

General Information

The above statements describe the general nature and level of work performed by individuals in this position. They are not exhaustive of all duties, responsibilities, and skills required. Equal employment opportunities are provided to all employees and applicants, and discrimination or harassment of any kind is prohibited by law.

Job Responsibilities

• Assist Store Manager with daily operations and supervision of employees.
• Maintain inventory controls, facilitate transactions, and ensure compliance standards for shrink control.
• Monitor sales activities to ensure satisfactory customer service.
• Supervise employees engaged in sales, inventory, cash reconciliation, and customer service.
• Ensure staff adherence to Citi Trends policies and procedures.

Requirements

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• 2-4 years of retail experience as an Assistant Manager.
• 3-5 years of retail experience.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Citi Trends offers a great opportunity to build a rewarding career in retail management, with promotion opportunities and a competitive benefits package including health and dental insurance, paid vacation, 401(k), paid training, and more. Ready for growth?

• Mid-Senior level

• Full-time

• Other

• Retail