Asst. Floor Team Manager

Job Title:

Assistant Floor Team Manager

BASIC SCOPE/PURPOSE

The Assistant Floor Team Manager is responsible for assisting the Floor Team Manager in the management of all floor care processes. The role includes supervising all floor care activities such as stripping and recoating VCT, buffing, and carpet care. Additional responsibilities include assisting customers with questions regarding proper floor care procedures, monitoring, supervising, and managing floor team staff. The Assistant Floor Team Manager ensures that all floor and carpet cleaning jobs are completed within the budgeted time frame while maintaining a high standard of workmanship.

Successful candidates will have excellent interpersonal skills and be highly organized, with the ability to delegate duties and ensure staff are trained for their roles.

• Manage the day-to-day operations of the floor team employees.
• Have a working knowledge of the procedures of stripping, waxing, and buffing hard surface floors.
• Have a working knowledge of carpet care, stain removal and cleaning.
• Assist with the management of inventory for products and equipment used by the floor team.
• Provide leadership and support to Service Master floor team employees.
• Ensure each assigned floor job is staffed appropriately as defined by the flooring budget/staffing plan.
• Schedule and monitor employee work times.
• Ensure compliance with the scope of work for the assigned job.
• Meet with floor team staff regularly to ensure continuity.
• Monitor employees’ work to maximize efficiency on the job.
• Inspect assigned floor/carpet work to ensure completion and customer satisfaction.
• Ensure all floor supplies and equipment are in good working order, clean, and safe prior to loading for the assigned jobs.
• Ensure employees working with or on equipment are properly trained in operating floor machines and techniques needed to complete the assigned jobs.
• Develop and maintain positive relationships with the floor team manager, team members, account representatives, and other Service Master management staff.
• Recommend additional services to improve the cleanliness and appearance of assigned buildings.
• Maintain proper maintenance of assigned company vehicle(s).
• Completes other duties as assigned or requested.

• Highly developed teamwork skills.
• Strong and effective communicator verbally and in writing.
• Demonstrated ability to see the big picture and provide useful and strategic advice to the Floor Team Manager, Division Managers, General Managers, and other administrative positions.
• Ability to lead in an environment of constant change.
• Able to direct the efforts of a team of diverse staff.

• Previous floor/carpet experience is a plus.
• Must be able to plan, schedule, and manage multiple job sites.
• Must be able to manage, direct and train employees on the job.
• Must be able to perform duties after 3:00pm. Periodic weekend and holiday work required.
• Must have a good driving record and be able to pass an MVR.