Licensed and Health Insurance Advisor

Join to apply for the Licensed Life and Health Insurance Advisor role at Mass Markets.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a Licensed Life and Health Insurance Specialist who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.

Position Responsibilities

• Provide information to customers about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that fits their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure all activities and advice comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve any concerns that customers may have with their insurance policies.
• Work closely with other team members and departments to ensure a cohesive customer service and policy management approach.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

Candidate Qualifications

• High school diploma or GED
• Must hold a valid Healthcare Insurance License
• Previous call center experience preferred
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Excellent oral and written communication skills
• Strong organizational and interpersonal skills
• Flexible schedule, analytical and problem-solving skills, and ability to multitask
• Ability to function efficiently in a fast-paced environment
• Dependable in completing assignments and maintaining attendance

Requirements

• Wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless not allowed)
• Two 21" monitors
• Own headset (specific models to be recommended during interview)

Compensation and Benefits

We offer competitive compensation based on experience, with benefits including paid time off, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical and Employment Conditions

• Primarily sedentary office environment; may require moving about the office
• Must be authorized to work in the country
• Willingness to undergo background checks and drug screening

Equal Opportunity Statement

MCI is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on any protected characteristic.