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IT Field Support Technician
Job in
Jackson, Hinds County, Mississippi, 39200, USA
Listed on 2026-03-05
Listing for:
TEKsystems c/o Allegis Group
Full Time
position Listed on 2026-03-05
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
We are seeking a Desktop Support Technician to provide hands-on and remote technical support for a wide range of end-user hardware, software, and enterprise systems. This role supports daily operations across corporate and clinical environments, ensuring reliable functionality of workstations, mobile devices, peripherals, and essential business applications.
Key Responsibilities
Hardware Support
- Support, troubleshoot, and maintain computers, laptops, workstations, thin clients, and mobile devices.
- Diagnose and repair issues involving printers, scanners, and Workstations on Wheels (WOWs).
- Perform hardware replacements, peripheral setup, imaging, and workstation deployments.
- Install, configure, and troubleshoot Windows 11 and related desktop applications.
- Provide support for Microsoft Office 365, including Outlook, Teams, One Drive, and productivity tools.
- Assist with application installs, updates, and resolving software errors.
- Perform user account tasks within Active Directory, including adds, removes, resets, and membership updates.
- Utilize Service Now to manage incidents, service requests, and documentation.
- Maintain accurate tracking of tickets, updates, and status communication.
- Provide day-to-day break/fix support for end-user devices and peripherals.
- Resolve connectivity, performance, OS, printing, and application issues.
- Escalate complex issues as needed while maintaining ownership through resolution.
- Deliver high-quality customer service and clear communication to end users at all technical levels.
- Work collaboratively with cross-functional IT teams to ensure timely support and issue resolution.
- Maintain organized documentation and follow standard operating procedures to ensure consistent service delivery.
- Experience supporting Windows 11 and Office 365 environments.
- Hands-on desktop support experience with a variety of hardware types, including mobile devices and peripherals.
- Familiarity with Active Directory and Service Now or a similar ticketing system.
- Strong troubleshooting, communication, and customer service skills
This is a Contract position based out of Jackson, MS.
Pay and Benefits
The pay range for this position is $14.00 - $22.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Jackson,MS.
Final date to receive applications
This position is anticipated to close on Mar 14, 2026.
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks…
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