Technical support/Hardware support specialist
Listed on 2026-03-03
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IT/Tech
IT Support, Technical Support, Systems Administrator
Production Technical support / Hardware support specialist
Must Have Technical/Functional Skills
Primary Skill: BMC Remedy , Splunk
Secondary:
Hardware Support Specialist
Experience:
Less than 5 years
Roles & Responsibilities
Position requires the oversight and management of day to day production incidents within the Financial Center channel. Serves as a proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations. This team provides support for technology and application centric incidents.
This position will drive communication to business partners in multiple organizations. This job requires a hybrid of skillsets including fundamental understanding of the Financial Center/ ATM environments combined with solid leadership skills. Good judgement is essential in directing individuals from a highly matrixed environment towards a common goal of root cause identification, application restoral and ultimate resolution. The individual should function well under pressure and skilled at providing managerial non-technical summaries to leadership.
Basic understanding of the Banking Center and ATM business
Drive to learn and grow in the Production Support organization
Communication skills across all levels
Ability to understand technical documentation and basic system workflow
Ability to lead and perform under pressure.
Drive to learn and grow in the Production Support organization
Previous Support of iPad/ iOS
Understanding of Network configuration - wireless and wired
Strong reporting and documentation skills including experience in Microsoft Visio
Production Support experience
Knowledge of Remedy ITSM
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).