Help Desk Analyst

Job Title:
Help Desk Analyst

Location:
Jackson, MS

Duration: 6+
Months

Job Description:

Ideal candidate has experience in Desktop aptop repair and troubleshooting, software installation, hardware implementation and active directory administration. Candidates must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing, prioritizing, and planning. Candidates must be able to update and maintain Help Desk records in accordance with established support procedures.

Candidates must also have excellent communication skills.

Required Certification: A+ Certification required.

Required Skills/Experience

Excellent understanding of coding methods and best practices
Strong written, oral, and interpersonal communication skills
Ability to work in a team oriented, collaborative environment
Ability to work with minimal supervision
Ability to prioritize and execute tasks in a high-pressure environment
Exceptional attention to detail with proven analytical and problem-solving abilities
Highly self-motivated and directed
Experience working in a help desk environment
Experienced with providing support for O365 Applications
Experience providing remote assistance using various platforms
Experience in desktop aptop repair, troubleshooting, and software installation
Hardware Implementation and Deployment
Active Directory Management

Preference given to candidates with the below skills/experience. Must also meet minimum requirements.
Microsoft O365 experience
Experience using Help Desk Software
MAC OS Experience
Training Experience

REQUIRED DEGREE Bachelor's Degree in Computer Science, Information Systems, or related field.