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HelpDesk/Support Technical Support IT Project Manager IT Support

Service Desk Lead - Operations & Escalation Champion

Job in Jackson, Hinds County, Mississippi, 39200, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Project Manager, IT Support
Salary/Wage Range or Industry Benchmark: 84900 - 154500 USD Yearly USD 84900.00 154500.00 YEAR
Job Description & How to Apply Below
A technology service provider is seeking a Service Desk Lead in Jackson, Mississippi, to oversee and enhance service desk operations. This role requires 6+ years of experience in service desk functions and a Bachelor's degree in a related field. A strong understanding of ITIL processes and prior supervisory experience are vital. The Service Desk Lead will ensure quality delivery and team supervision, contributing to customer satisfaction.

Competitive compensation ranges from $84,900 to $154,500, commensurate with experience.
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