Business Analyst

Job Description

• The Business Analyst plays a critical role in evaluating business processes, supporting application implementations, optimizing system functionality, and providing ongoing ownership of assigned applications.
• This role works closely with business stakeholders, IT teams, and external vendors to ensure applications meet operational needs throughout their lifecycle.
• The position supports new system implementations, ongoing projects, and existing applications that require enhanced oversight, optimization, and long‑term ownership.
• The role is both project- and operations-focused and requires strong analytical skills, technical understanding, and the ability to work effectively in regulated environments.

• Strong analytical, critical thinking, and problem‑solving skills.
• Excellent written and verbal communication skills, including technical and functional documentation.
• Ability to manage multiple initiatives, priorities, and deadlines effectively.
• High attention to detail with a strong focus on quality.
• Strong organizational and stakeholder management skills.
• Experience working within the software development life cycle.
• Adaptability and ability to work in fast‑paced, evolving environments.
• Proficiency with Microsoft Office and collaboration tools.

• Bachelor’s degree in Business Analysis, Business Administration, Information Technology, Computer Science, or a related field.
• Five or more years of experience as a Business Analyst, Systems Analyst, Product Analyst, or Quality Assurance professional.
• Experience with business and technical requirements analysis, validation, and testing.
• Experience working in regulated environments such as government or healthcare.

• Gather, analyze, and document business requirements to identify opportunities for process and system improvement.
• Translate business requirements into well‑defined user stories and functional specifications.
• Communicate, review, and validate requirements with business and technical stakeholders.
• Maintain requirements traceability and documentation using appropriate tools.
• Serve as the primary IT business owner for assigned applications.
• Support application maintenance, enhancements, and defect resolution.
• Act as a liaison between business users, IT teams, and third‑party vendors.
• Assist with production support, issue triage, root‑cause analysis, and continuous improvement efforts. Maintain functional documentation, workflows, and system knowledge.
• Support application implementations including requirements validation, configuration review, testing, and user acceptance.
• Assist with project planning, execution, and delivery activities.
• Collaborate with cross‑functional teams to manage backlogs, priorities, and release planning.
• Participate in change management and deployment activities.
• Support and execute functional, integration, and user acceptance testing.
• Monitor and track reported defects and support their resolution.
• Analyze processes to identify inefficiencies and recommend improvements and automation opportunities.
• Create reports, dashboards, and visualizations to support data‑driven decision‑making.

• Knowledge of government programs.
• Experience supporting enterprise or line‑of‑business applications.
• Experience working with vendors and third‑party software providers.
• Experience writing SQL queries.
• Familiarity with Agile, Scrum, or hybrid development methodologies.
• Understanding of current IT technologies, tools, and terminology.

• Bachelor’s degree in Business Analysis, Business Administration, Information Technology, Computer Science, or a related field.