Client Services Coordinator

Overview

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• Participate in kickoff meetings to understand expectations, introduce team members and discuss timelines.
• Work directly with the agency to understand how they conducted business prior to Kologik and to determine differences in processes when transitioning to Kologik solutions.
• Attend regular meetings to communicate progress with stakeholders and other team members and to request updates and assistance if appropriate.
• Perform system configuration and new user setup.
• Document any issues in Kologik’s ticketing system.
• Work with the Kologik team to resolve issues and communicate updates back to the Agency.
• Write documentation regarding the use of the system and how it differs from past processes.
• Conduct individual or group training on request.
• Attend Agency meetings as requested to capture requirements, provide updates and assist in adoption of the system.
• Provide system usage reports to management and recommend solutions to increase usage if desired by the agency.
• Create and nurture relationships within the Agency at multiple levels.
• Act as the primary point-of-contact for the Agency and Kologik resources.
• Work on special customer projects as requested.

• Embody and exemplify Kologik’s core values: WINNING MINDSET – Hungry, driven, passionate, execution focus, committed, sense of urgency.
• COACHABLE CHANGE AGENTS – Fail quick and learn, continuous improvement, critical thinkers – question why, innovative.
• SERVANT LEADERS – When no one is looking, we do the right thing, teamwork, collaborative, not siloed, customer-centric.
• Exceptional and responsive customer service.
• Organized and detail oriented.
• Make the customers job easier; set expectations properly for our customers; stay on top of deadlines and progress.
• Excellent people and communication skills; possess superior problem-solving skills; think “outside the box.”
• Work with innovative, cutting-edge technologies and applications.

• Minimum two years' experience managing customer facing projects. SaaS project experience is highly desirable.
• Proficiency in all Microsoft Office applications.
• Sound technical knowledge.
• Organized; works well with others; open and receptive to feedback from team members, supervisors, and stakeholders.
• Can pass a background check; tenacious; self-starter; self-motivated.
• Bachelor’s degree or equivalent experience required.
• Previous experience with a software company and implementation roles is preferred.

• Entry level

• Full-time

• Business Development and Sales

• Computer Networking Products