Spa Desk Attendant SPADE

Overview

Find the right balance of inspiration and wellness in the heart of Mississippi's capital city at The Westin Jackson. Our hotel in downtown Jackson, MS boasts a prime location within walking distance of the Mississippi Museum of Art, Federal Courthouse, Planetarium and the historic music and arts theatre, Thalia Mara Hall. Our convenient location makes us a favorite for business and leisure travelers alike, with The Jackson Convention Complex and Mississippi Coliseum just moments away.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. We understand what it takes to be part of something great. We will encourage you to bring your true self to work every day, celebrate you and cheer you on as you shine in your career journey.

Whether it be our health & wellness programs, best in class learning and development or our travel discounts that feed your inner explorer, we work hard to create and deliver on what you need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our spa team. We are committed to providing you with highly competitive wages and a comprehensive benefits package including health benefits for eligible associates and family members, 401K matching for eligible associates, discounts with Crescent managed properties in North America for you and your family, hotel room discounts at Marriott branded properties worldwide, free meals and free parking.

Job Overview: To provide the highest quality of service to spa guests and spa members in person and on the telephone. Provide seamless service in guest reception, checkout, telephone inquiries and appointment reservations and fitness operation.

• Greet guests with a warm welcome and maintain a professional, friendly demeanor.
• Receive incoming calls for appointments and schedule them accordingly. Provide therapists with an accurate daily schedule throughout the shift.
• Within 2 days of arrival, call expected guests to promote spa, salon and fitness center. Accommodate guest and member requests, answer questions and sell spa/salon services, retail items and memberships.
• Demonstrate knowledge of the spa's treatments and products; assist guests with retail product selection. Promote and upsell all spa/salon services.
• Handle guest complaints following established practices to ensure guest satisfaction.
• Provide advice to guests in their selection of treatments to ensure a smooth and proper order of service.
• Process point of sale procedures and cash handling; handle gift certificate requests from taking orders to issuing certificates and recording sales.
• Coordinate with housekeeping for supply of robes, towels, spa guest amenities and stocking of guest lockers.
• Maintain spa environment including background music, hospitality F&B in relaxation lounge and members sitting area, lighting levels and water features.
• Ensure all guests and members sign in before entering the spa facility and track daily wait lists.
• Complete all necessary checklists and supply reorder forms as needed.

Required

Skills And Abilities:

Must be able to communicate in English. Self-starting with an even disposition. Maintain a professional appearance and manner at all times. Effective communication with guests. Willingness to pitch in and help co-workers. Ability to deal with internal and external customers with patience, tact and diplomacy to resolve conflicts. Basic mathematical and computer skills. Ability to establish and maintain effective working relationships with associates, customers and patrons.

High school diploma or equivalent preferred.

Customer Satisfaction: Our customers are central to our mission. Maintain a professional demeanor and treat all guests and associates with courtesy and respect at all times. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits: Strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. Adapt to change in work area and procedures, be willing to learn new skills, solve routine problems and ask for help when unsure how to proceed.

Safety & Security: The safety and security of our guests and associates is a top priority. Adhere to hotel security policies and procedures, including key controls, handling of chemicals, lifting heavy objects, and reporting safety hazards.

This description excludes non-essential and marginal functions. It may not include every element or criterion considered necessary to perform the job. Other duties may be assigned by the supervisor. This description is subject to change at the Company’s discretion and does not create an employment contract; each associate remains an at-will employee.

Equal Opportunity Notice: Equal Opportunity Employer/Protected…