Front Desk Agent-FRONT

Front Desk Agent

Company:
Crescent Hotels & Resorts

Location:

Westin Jackson, Jackson, MS

Salary: $40,000 – $45,000 per year

Posted: 1 year ago

• Greet guests and complete the registration process, including entering and retrieving information in the computer system, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area and other general product knowledge, and answer guest questions and inquiries.
• Use upselling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

• Highly competitive wages.
• Exceptional health benefits plan for eligible associates and their families.
• 401(k) matching program for eligible associates.
• Discounts with Crescent‑managed properties in North America for you and your family.
• Hotel room discounts at Marriott‑branded properties worldwide.
• Free meals.
• Free parking.

Entry level

Full‑time

Management and Manufacturing

Hospitality

Crescent Hotels & Resorts is an equal‑opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The company does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.