Residential Manager

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and family support solutions.

Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been recognized as a Great Place to Work® for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for 2025–2026. At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges .

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• PTO/Vacation
• Employee Wellness Program and Counseling Services
• The Residential Life Manager is responsible for the overall supervision of the Residential Life team, including Residential Life Coordinator, Residential Life Scheduler, Lead Residential Care Specialists (Lead RCS), and Residential Care Specialists (RCS), in order to create a therapeutic and balanced environment.
• This position works closely with the CARES Center Director, medical, and clinical teams to promote a therapeutic environment in a trauma informed way to plan, organize, and administer solution services.
• The Residential Life Manager oversees five (5) units housing children ages 6-17 in a residential setting.
• This position must be able to effectively demonstrate Canopy’s mission and quality leadership skills in order to establish a balanced solution in correlation to services across all shifts to enhance the physical, cognitive, social and emotional development of clients.

Administrative/Supervision

• Provide and document regular supervision with Residential Life Coordinator and Scheduler to discuss pertinent issues relative to their solution /services and to address concerns.
• Monitor solution for proper utilization of staff and material resources to achieve objectives.
• Assist in all final written warnings and terminations for Lead RCS and RCS.
• Ensure all Residential Life staff are in compliance in conjunction with the Legal team.
• Perform annual evaluations on all employees under supervision.
• Approve time sheets for all designated staff on a bi-weekly basis.
• Will participate in an on-call rotation for the solution after hours, and may include onsite hours on weekends, evenings, and holidays.
• Communicate directly with internal and/or external customers to assure proper resolution of concerns and satisfaction or inquiries.
• Work with Lead RCS team to establish and maintain environment that encourages teamwork, interdependence, and ethical behavior.

• Monitor and audit RCS documentation including behavior sheets, emergency safety intervention sheets, sleep logs, observation sheets, personal possessions logs, and call logs.
• Ensure all documents are properly uploaded and signed.
• Monitor schedules to ensure shifts are fully staffed according to our regulations.

• Hire and terminate personnel, in consultation with the Solution Director and Human Resources.
• In conjunction with talent acquisition team, select candidates for core value interviews weekly for RCS positions.
• In conjunction with the Residential Life Coordinator and Lead RCS, interview and select candidates for Residential Care Specialist positions when there are openings specific to shift needs.
• Assist with initial onboarding and training for RCS as needed.
• Maintain an understanding of and communicate all hiring needs per shift to ensure proper staffing of RCS on all shifts daily.

• Consult with Clinical Director and Solution Director, as needed.
• Work collaboratively…