Patient Access Representative-Lead

Patient Access Representative-Lead page is loaded## Patient Access Representative-Lead locations:
Jackson, MS - Main Campus time type:
Full time posted on:
Posted Todayjob requisition :
RHello,Thank you for your interest in career opportunities with the University of Mississippi Medical Center.  Please review the following instructions prior to submitting your job application:
* Provide all of your employment history, education, and licenses/certifications/registrations.  You will be unable to modify your application after you have submitted it.
* You must meet all of the job requirements at the time of submitting the application.
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* Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
* Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.

After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.

Thank you,Human Resources## Important Applications Instructions:
** Please complete this application in entirety by providing all of your work experience, education and certifications/
**** license.  You will be unable to edit/add/change your application once it is submitted.**## Job

Requisition :

R## Job Category:

Clerical and Customer Service## Organization:

Rev Cycle - Patient Access Offsite## Location/s:

Main Campus Jackson##

Job Title:

Patient Access Representative-Lead##

Job Summary:

The Patient Access Representative-Lead is an advanced patient access role responsible for managing complex patient registration tasks, verifying insurance information, collecting payments, scheduling appointments, and maintaining accurate patient records while ensuring the integrity of the Master Patient Index. This position ensures a seamless and welcoming patient experience, enforces compliance with regulatory and confidentiality standards, and supports process improvements to enhance operational efficiency.

The Lead serves as a resource for staff, assists with training, resolves escalated patient and payer issues, and collaborates with clinical and administrative teams to optimize patient access workflows. Strong communication, problem-solving, customer service, and organizational skills are essential for success in this role.## Education & Experience
** Education and Experience

Required:

** High school diploma/GED and one (1) year experience of clinical admissions, patient registration, or patient scheduling.
** Certifications, Licenses or Registration required:
** N/A## Knowledge, Skills & Abilities
** Knowledge, Skills, and Abilities:
** Advanced knowledge of patient throughput workflows and regulations. Advance in revenue cycle healthcare systems. Ability to maintain confidentiality. Intellectual capacity to understand and analyze complex payer guidelines and proper patient access regulations.  Demonstrated analytical skills to discover root cause of errors and properly correct.  Good verbal and written communication skills. Maintains professional standards. Effective organizational skills.  Basic computer skills, including but not limited to proficiency in Microsoft Word and Excel, and basic data entry.
** Responsibilities
* ** Provide coaching and training to the patient access team, fostering a patient-centered culture that promotes professional, empathetic, and efficient service delivery
* Develop, coordinate, and deliver training programs for new and existing patient access staff to ensure proficiency in registration, insurance verification, and payment collection processes.
* Greet and assist patients, families, and visitors with professionalism, empathy, and a sense of urgency.
* Complete timely and accurate patient registration, including collection and verification of demographic, insurance, and financial information.
* Obtain necessary patient signatures on consent forms, privacy notices, and financial documents, ensuring compliance with hospital and legal requirements.
* Verify insurance eligibility and benefits using electronic tools or direct contact with payers, and update records accordingly.
* Determine and collect patient co-pays, deductibles, or deposits as appropriate; provide information about financial assistance programs when needed.
* Collaborate with clinical and security teams to prioritize patient intake based on acuity and maintain efficient patient flow.
* Accurately enter and maintain patient data in the electronic medical record (EMR) and registration systems, correcting duplicate records or errors as necessary.
* Respond promptly and courteously to patient and family inquiries, demonstrating sensitivity to diverse situations and…