Office Supervisor - Med Clinic

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Office Supervisor - Med Clinic

Job Summary: Coordinates work activities by working closely with clinic physician(s) and staff. Consults and keeps physician(s) and mid-level provider(s) informed of office activities, needs and problems. Maintains office records and reports. Meets patients and answers their concerns in person and by phone. Acts as a liaison between clinic, Physician Billing and JCMH Supervisors. Expected to work with minimal supervision.

• Responsible for the orderly and efficient functioning of the clerical area of the clinic.
• Works closely with Clinic LPN Supervisor ensuring adequate nursing coverage for providers and clinic.
• Greets each patient entering the clinic in a friendly manner.
• Responsible for keeping office area stocked with the appropriate supplies, completing purchase requisitions and Central Supply order forms.
• Sends physician/mid-level travel request information to Outreach Assistant for completion.
• Knowledge concerning patient insurances and the ability to input with accuracy. Ensures accurate insurance information utilizing eligibility checking software.
• Receives payments on patient accounts, printing receipts and putting checks and cash in locked cash bag for transport to hospital cashier. Completes cash reconciliation report.
• Sends cash drawer reconciliation report to Physician Practice Coordinator monthly.
• Responsible for all pertinent clinical data and monthly chart audits for completion.
• Actively participates in ACO meetings, to ensure compliance with all regulations.
• Verifies hours worked for the clinic and submits this into the time keeping system biweekly.
• Sends incomplete record count to Physician Practice Coordinator monthly.
• Records the clinic department meeting minutes and forwards to the Physician Practice Coordinator
• Attends and participates in monthly Office Supervisor meetings.
• Performs Clinic Receptionist functions in the absence of the Clinic Receptionist, including answering phones, making appointments, patient registration, collecting co-pays, and other duties as necessary.
• Properly protects and preserves patient confidentiality.
• Answers telephone, filters calls, takes messages and routes them.
• Documents staff and personal performance.
• Ongoing monitoring of staff performance and works closely with PPC and HR in areas of progressive discipline.
• Completes annual performance reviews on clerical staff.
• Communicates with staff and physicians regarding problematic issues and their improvement.
• Responsible for ensuring compliance with MCR, Medicaid, and Rural Health Clinic standards as appropriate.
• Performs other duties as assigned by the COO/Sr VP of Patient Care Services & Physician Practice Coordinator.

• Practices habits of punctuality
• Practices habits of good attendance
• Promotes harmony within the clinic.
• Works well with fellow workers.
• Works well with Supervisors.
• Displays courtesy and friendliness to patients, visitors, and co-workers.
• Completes annual mandatory hospital in-service programs.

• High School Diploma required. College degree preferred, but not required. Clinic experience may substitute for degree.
• 2 years Medical Clinic experience required.
• Must be able to pass the “Clerical Ability Test” with 80% or better as given by the Human Resources Department.
• Typing speed of 30-40 wpm required.
• One to two years previous experience in the commercial health care environment that demonstrates leadership skills required.
• Previous work history that demonstrates steady attendance and punctuality is required.

• For physical demands of position, including vision, hearing, repetitive motion and environment, see following description. Near visual & hearing acuity required to perform essential duties of position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.