Program Specialist III

Benefit Program Specialist III – Hinds County, MS About the Agency

The goal of the Mississippi Department of Employment Security is to help Mississippians get jobs. Through our network of WIN Job Centers, MDES matches qualified, prospective employees with employers. Also at Job Centers, Mississippians can obtain job training to sharpen their work skills and make themselves more competitive in the job market. The mission statement for the Mississippi Department of Employment Security is "Helping Mississippians Get Jobs."

The email address for the MDES Human Resources Department is Human Capital.gov and the phone number is .

$40,286.40 - $60,490.03 Annually

25 - HINDS COUNTY, MS

Full-Time

• Supporting Navigator access points and assisting staff to ensure effective service delivery;
• Training Navigator site sponsors, job seekers, and public partners on Navigator functionality;
• Guiding job seekers through MS Works, WIOA Title III Wagner-Peyser programs, and Mississippi labor market information to connect them with meaningful opportunities;
• Facilitating training and deployment of Navigator digital access tools statewide to expand virtual service delivery;
• Auditing Navigator calls, placements, and usage to evaluate efficiency and report workforce trends;
• Delivering presentations to stakeholders on Navigator's usefulness and impact;
• Monitoring Navigator technical and virtual capacities, reporting issues and successes to leadership.

This position is essential to advancing MDES's mission of “Helping Mississippians Get Jobs.” By supporting Navigator access points, enhancing agency delivery systems, and expanding virtual services statewide, the role strengthens MDES's ability to respond to workforce needs, leverage technology to reach more citizens, and deliver consistent, high‑quality service across Mississippi.

All applicants must have a valid driver’s license and pass an extensive background check.

Must possess strong interpersonal and customer service skills with excellent communication abilities. Ability to work with the public, provide training, and deliver group presentations. Requires effective time management, organizational skills, computer proficiency, and thorough knowledge of MS Works, with the ability to adapt to digital tools and evaluate program effectiveness. Must also possess outstanding computer skills that include proficiency with internet-based applications and email.

Typically requires a Bachelor’s Degree and 2-4 years of experience. Agency preferred qualifications:
Bachelor's degree from an accredited four‑year college or university and three (3) years of experience related to the described duties.

Typically requires a Bachelor’s Degree and 2-4 years of experience.

Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201