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Customer Service Rep HelpDesk/Support

Tier II Service Desk Specialist — SLA & Customer Care Lead

Job in Jackson, Hinds County, Mississippi, 39200, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-03-08
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading federal services provider in Jackson is looking for a Customer Support Specialist. You'll provide expertise in handling customer inquiries through various channels, ensuring satisfaction and compliance with service level agreements. Ideal candidates should have a focus on customer service and experience mentoring team members. The role requires strong communication skills and the ability to resolve complex issues effectively.

Join this dynamic team and contribute to quality service delivery.
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