Customer Service Representative - AM Shift

Description

National Campaigns Unit provides shareholder communications for public companies on behalf of internal clients (i.e. Computershare and Georgeson). This project supports their Fall Proxy season, a critical component of annual meeting and voting processes. The role involves helping companies communicate with shareholders about key voting issues, distributing proxy materials, collecting votes (online, by mail, or phone), recording votes securely, handling printing and mailing of proxy statements, annual reports, and voting instructions, and guiding shareholders through the voting process.

Each project revolves around an upcoming Board of Directors meeting where a set number of votes must be gathered to address specific items. These meetings can be in person, virtual, or hybrid. Computershare assists by organizing and running these events, registering participants, tabulating votes, and reporting post‑meeting results.

Shareholder communications include inbound, outbound, and email responses within contact center operations. Agents handle closing votes, with the AM shift primarily receiving inbound calls and the PM shift focusing on outbound calls. Typical inquiries include:

• How to vote online, by phone, or mail.
• Clarification on ballot items such as board elections, mergers, executive compensation, and other governance matters.
• Requests for paper copies of proxy statements.
• Vote updates or changes.

Key voting topics include:

• Board of Directors elections.
• Executive compensation approval.
• Mergers and acquisitions.
• Proposals (environmental policies, diversity initiatives, governance reforms).
• Auditor ratification.

Job description attached under Notes & Attachments in the opportunity.

• Customer service
• Phone calls
• Outbound calls
• Microsoft Office
• Call center
• Contact center
• Interpersonal skills

MUST HAVE:

• HS Diploma or GED.
• Minimum of 1 year of customer service in a contact center environment (schedule adherence, call metrics, QA scores, etc.).
• Minimum of 6 months of outbound call experience (within the last 24 months).
• Experience persuading a customer to complete a task (e.g., sale, payment, upgrade) – the role involves encouraging shareholders to cast their vote.
• Clear, professional speaking voice when interacting with affluent customers.
• Ability to read and interpret call scripts verbatim.
• Proficiency with Microsoft Office products (Outlook, Teams, etc.) and dual‑monitor work.
• Experience with Genesys Cloud preferred.
• Simultaneous reading, speaking, and note‑taking on a phone call.
• Adaptability in a fast‑paced, stressful environment; ability to de‑escalate situations.

• TEKsystems will provide a Dell laptop; candidates must provide their physical address (no PO boxes).
• Applicants must own a USB headset and a second monitor; alternatively, they must purchase them before assignment begins.
• Must be able to hard‑wire into their internet for stability.
• Internet speed: at least 100 Mbps download and 10 Mbps upload.

Entry Level

Contract position based in Jackson, Mississippi. Fully remote.

Pay range: $20.00 – $20.00 per hour.

• Medical, dental & vision
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan (pre‑tax and Roth options)
• Life insurance (voluntary life & AD&D)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off (PTO, vacation, sick leave)

Fully remote.

Position anticipated to close on March 17, 2026.

TEKsystems is an Allegis Group company and a leading provider of business and technology services. We accelerate business transformation for customers worldwide, partnering with over 6,000 clients, including 80% of the Fortune 500. Our workforce of 80,000 supports full‑stack technology services, talent services, and real‑world application solutions.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.