Client Support Specialist; Front Desk

Description

OUR MISSION

Harbor House’s mission remains to offer hope to adults by providing an effective continuum of high-quality, valuable, and compassionate behavioral health treatment services.

The Client Access & Engagement Coordinator serves as the first point of human connection for individuals accessing Harbor House services. This role is foundational to psychological safety, trust-building, and engagement in care. The position ensures that every client, family member, visitor, and partner is received with professionalism, dignity, and calm consistency while maintaining confidentiality and appropriate boundaries.

• Establishes a calm, respectful, and predictable entry experience
• Reduces anxiety and confusion for clients and families entering care
• Communicates clearly and compassionately without judgment
• Protects privacy and dignity during inquiries and interactions
• Supports continuity of services through accurate information flow
• Reinforces Harbor House’s trauma-informed culture

• Serve as the primary front desk presence for clients, families, visitors, partners, and vendors
• Greet all individuals warmly using trauma-informed communication
• Answer and route incoming phone calls appropriately
• Provide clear information regarding programs, schedules, and next steps
• Maintain visitor logs and facility access procedures

• Sort, route, and distribute incoming mail and deliveries
• Coordinate with admissions, clinical, nursing, and administrative staff
• Escalate concerns using established protocols
• Maintain awareness of daily programming and staffing

• Order, track, and maintain front desk, office, and client welcome supplies
• Monitor inventory and request replenishment
• Manage client welcome materials
• Perform accurate data entry related to admissions support
• Maintain organized logs and documentation

• Maintain calm presence during high-stress interactions
• Use non-judgmental, person-first language
• Maintain clear professional boundaries
• Protect confidentiality at all times

Requirements

Position

Qualifications:

• High school diploma or GED required
• Associate degree preferred
• Minimum one (1) year in a client-facing or administrative role
• Addiction, behavioral health, or human services experience preferred

• CPR and Non-Violent Crisis Intervention certification (or willingness to obtain during onboarding)

• Computer literate with working knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook.

Lived

Experience:

• Staff in recovery must have at least one (1) year of sustained recovery

• Proficiency in Microsoft Word and Excel
• Strong verbal communication skills
• Ability to manage competing priorities
• Attention to detail and confidentiality

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities