Service Administrative Associate

DESCRIPTION

We are looking for a talented Service Administrator to join our sales and service department in Jackson, MS.

In this role, you will make an impact in the following ways:

• Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepare repair plans and provide status updates to customers on repair work.
• Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; review plan with the Service Supervisor/Team Lead prior to customer contact.
• Review work orders to ensure accuracy for invoicing and warranty.
• Complete required training on a timely basis.
• Adhere to all relevant Health, Safety & Environmental policies, procedures and legislation and report any issues/ incidents to their supervisor.

This role will be responsible for providing support to field service technicians and customers: opening/closing work orders, customer communication, warranty, quoting and general administrative procedures.
Previous experience with power generation and/or diesel engines is required.

Provides administrative support by conducting research, preparing statistical reports, and addressing routine to complex information requests. Gathers, compiles and verifies information and enters it accurately into documents such as reports, presentations or forms; and office systems such as databases or spreadsheets. Completes data collection, data entry and report generation on various departmental related activities. Performs associate functions such as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings.

Responds to, or redirects, routine to complex inquiries from external or internal sources about the organization/department, its activities, or processes so callers/visitors are answered promptly and accurately. Prepares documentation for payment of vendors, suppliers and other third parties as applicable; submits documentation and enters request for payments into accounting system; responds to inquiries from accounts payable and payees. Documents and maintains departmental policies and procedures.

Participates as a team member on departmental related business improvement assignments and projects as needed. Performs other routine to complex administrative activities as needed per the established procedures of the organization and/or department. Acts as an informal resource for colleagues with less experience.

Values differences—Recognizing the value that different perspectives and cultures bring to an organization.

Action oriented—Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Communicates effectively—Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus—Building strong customer relationships and delivering customer‑centric solutions.

Ensures accountability—Holding self and others accountable to meet commitments.

Plans and aligns—Planning and prioritizing work to meet commitments aligned with organizational goals.

Data Analytics—Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.

Data Communication and Visualization—Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards.

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position…